Senior Administrator - Network LAN/WAN

HCL Technologies Limited; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Sapsf Data Center FieldOps Technician (RunOps Technician) is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest fiber and copper infrastructure, collaborate with talented engineers, and solve complex problems in a high-demand environment.

Responsibilities include executing MACs, labeling hardware, performing terminations and testing, maintaining logs, and ensuring security and safety protocols.

Qualifications

• High School diploma or GED required.
• Preferred 3–5 years of fiber experience.
• Preferred industry certifications (Corning/FOA).

Responsibilities

• Support and complete all scheduled data center MACs.
• Perform hardware installation MACs, including labeling, power, and network cable connectivity.
• Complete hardware support work orders involving MACs, certification, troubleshooting, and break-fix.
• Manage assets, auditing, and daily work log/ticket tracking.
• Provide smart-hands assistance within SLA timelines; on-call duties may apply.
• Maintain safe and secure operating environment; report violations.
• Log and document media storage devices; follow security protocols.
• Coordinate equipment installation and delivery per project plans.
• Conduct daily error log reporting and health inspections (power, cooling, hazards).

Skills

MACs execution

Fiber testing

Copper termination

DCIM tooling

On-site support

Education

High School diploma or GED

Tools

OTDR

Fluke meter

Tone sets

Cable testers

Job description

Data Center FieldOps Technician (RunOps Technician) Summary The Datacenter FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex problems in the industry.

• Support and complete all scheduled data center Moves/Adds/Changes (MACs).
• Perform hardware installation MACs, including device labeling, power, and network cable connectivity.
• Complete hardware support work orders involving MACs, certification, troubleshooting, and break-fix.
• Manage assets, auditing, and daily work log/ticket tracking.
• Provide smart-hands assistance within specified SLA response times (on-call duties may apply).
• Maintain a safe and secure operating environment and report violations.
• Maintain detailed documentation and record keeping.
• Follow site security protocols, badging requirements, and data protection procedures.
• Ensure proper logging, securing, and documentation of media storage devices.
• Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools.
• Coordinate equipment/material receiving, shipping, and RMA processing.
• Provide vendor and security escorts as needed.
• Support standard and emergency operating procedures for the data center.
• Provide status reporting on service availability, performance, and capacity utilization.
• Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards.
• Coordinate equipment installation and delivery schedules per project plans.
• Perform on-call duties as needed.
• Fiber Technician Specific Duties
• Basic copper termination skills required.
• Mount and install racks, patch panels, fiber optic hardware, and grounding.
• Perform testing: continuity tests, use of volt-ohmmeter, troubleshoot cable issues, and use tone sets.
• Install various fiber connectors (LC, SC, ST, FC, FDDI, SMA, MPO/MTP) for multi-mode and single-mode fiber.
• Terminate simplex & duplex jumper cords, breakout outside plant fiber, and indoor tight buffered fiber.
• Install fan-out kits including buffer tubes.
• Calculate end-to-end loss budgets per TIA/EIA standards.
• Complete paperwork accurately and timely (timesheets, material transfers, work orders, change orders, tool transfers).
• Perform testing using OTDR, Fluke, and EFXO.
• Troubleshoot network issues using OTDR.
• Perform mechanical and fusion splicing with all fiber cable types.
• Perform building entrance splices, maintenance space, and direct buried splices.
• Additional Requirements
• 25% travel required.
• Available to work shifts (8, 10, 12 hours), weekends, and holidays.
• Physical and Mental Requirements
• Self-motivated, positive, professional, and proactive in process improvements.
• Promote company culture and mission.
• Proficient with required tools.
• Act as company liaison with customer representatives.
• Strong problem-solving, critical thinking, and communication skills.
• Ability to work at heights, off ladders, in confined spaces.
• Lift up to 50 pounds and move up to 75 pounds.
• Good color vision, ability to read small print, and recognize audible signals.
• Willingness to travel as needed.
• Education, Certification, License, and Skill Requirements
• High School diploma or GED equivalent.
• Proficient with listed tools.
• Skilled in terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat-cure).
• Experience in testing and troubleshooting MMF & SMF systems (OTDR & PMLS).
• Preferred 3-5 years of fiber experience.
• Preferred industry certifications (Corning/FOA).
• Preferred data center installation experience.
• Preferred OSP / confined space entry experience (splicing).
• Proficient with trade tools including screwdrivers, torpedo level, tape measure, snips.

Key Responsibilities

Key Sourcing Information : NA

Skill Requirements

Data Center FieldOps Technician (RunOps Technician) Summary The Datacenter FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex problems in the industry.

• Support and complete all scheduled data center Moves/Adds/Changes (MACs).
• Perform hardware installation MACs, including device labeling, power, and network cable connectivity.
• Complete hardware support work orders involving MACs, certification, troubleshooting, and break-fix.
• Manage assets, auditing, and daily work log/ticket tracking.
• Provide smart-hands assistance within specified SLA response times (on-call duties may apply).
• Maintain a safe and secure operating environment and report violations.
• Maintain detailed documentation and record keeping.
• Follow site security protocols, badging requirements, and data protection procedures.
• Ensure proper logging, securing, and documentation of media storage devices.
• Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools.
• Coordinate equipment/material receiving, shipping, and RMA processing.
• Provide vendor and security escorts as needed.
• Support standard and emergency operating procedures for the data center.
• Provide status reporting on service availability, performance, and capacity utilization.
• Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards.
• Coordinate equipment installation and delivery schedules per project plans.
• Perform on-call duties as needed.
• Fiber Technician Specific Duties
• Basic copper termination skills required.
• Mount and install racks, patch panels, fiber optic hardware, and grounding.
• Perform testing: continuity tests, use of volt-ohmmeter, troubleshoot cable issues, and use tone sets.
• Install various fiber connectors (LC, SC, ST, FC, FDDI, SMA, MPO/MTP) for multi-mode and single-mode fiber.
• Terminate simplex & duplex jumper cords, breakout outside plant fiber, and indoor tight buffered fiber.
• Install fan-out kits including buffer tubes.
• Calculate end-to-end loss budgets per TIA/EIA standards.
• Complete paperwork accurately and timely (timesheets, material transfers, work orders, change orders, tool transfers).
• Perform testing using OTDR, Fluke, and EFXO.
• Troubleshoot network issues using OTDR.
• Perform mechanical and fusion splicing with all fiber cable types.
• Perform building entrance splices, maintenance space, and direct buried splices.
• Additional Requirements
• 25% travel required.
• Available to work shifts (8, 10, 12 hours), weekends, and holidays.
• Physical and Mental Requirements
• Self-motivated, positive, professional, and proactive in process improvements.
• Promote company culture and mission.
• Proficient with required tools.
• Act as company liaison with customer representatives.
• Strong problem-solving, critical thinking, and communication skills.
• Ability to work at heights, off ladders, in confined spaces.
• Lift up to 50 pounds and move up to 75 pounds.
• Good color vision, ability to read small print, and recognize audible signals.
• Willingness to travel as needed.
• Education, Certification, License, and Skill Requirements
• High School diploma or GED equivalent.
• Proficient with listed tools.
• Skilled in terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat-cure).
• Experience in testing and troubleshooting MMF & SMF systems (OTDR & PMLS).
• Preferred 3-5 years of fiber experience.
• Preferred industry certifications (Corning/FOA).
• Preferred data center installation experience.
• Preferred OSP / confined space entry experience (splicing).
• Proficient with trade tools including screwdrivers, torpedo level, tape measure, snips.

Other Requirements

Data Center FieldOps Technician (RunOps Technician) Summary The Datacenter FieldOps team is responsible for supporting all production network cabling in the Datacenter. This global team offers a unique career opportunity to work with the latest network technologies and talented engineers solving complex problems in the industry.

• Support and complete all scheduled data center Moves/Adds/Changes (MACs).
• Perform hardware installation MACs, including device labeling, power, and network cable connectivity.
• Complete hardware support work orders involving MACs, certification, troubleshooting, and break-fix.
• Manage assets, auditing, and daily work log/ticket tracking.
• Provide smart-hands assistance within specified SLA response times (on-call duties may apply).
• Maintain a safe and secure operating environment and report violations.
• Maintain detailed documentation and record keeping.
• Follow site security protocols, badging requirements, and data protection procedures.
• Ensure proper logging, securing, and documentation of media storage devices.
• Use network hardware/components, copper and fiber infrastructure installation and testing tools, and datacenter infrastructure management (DCIM) tools.
• Coordinate equipment/material receiving, shipping, and RMA processing.
• Provide vendor and security escorts as needed.
• Support standard and emergency operating procedures for the data center.
• Provide status reporting on service availability, performance, and capacity utilization.
• Conduct daily error log reporting and physical inspections for general health, power, cooling, and hazards.
• Coordinate equipment installation and delivery schedules per project plans.
• Perform on-call duties as needed.
• Fiber Technician Specific Duties
• Basic copper termination skills required.
• Mount and install racks, patch panels, fiber optic hardware, and grounding.
• Perform testing: continuity tests, use of volt-ohmmeter, troubleshoot cable issues, and use tone sets.
• Install various fiber connectors (LC, SC, ST, FC, FDDI, SMA, MPO/MTP) for multi-mode and single-mode fiber.
• Terminate simplex & duplex jumper cords, breakout outside plant fiber, and indoor tight buffered fiber.
• Install fan-out kits including buffer tubes.
• Calculate end-to-end loss budgets per TIA/EIA standards.
• Complete paperwork accurately and timely (timesheets, material transfers, work orders, change orders, tool transfers).
• Perform testing using OTDR, Fluke, and EFXO.
• Troubleshoot network issues using OTDR.
• Perform mechanical and fusion splicing with all fiber cable types.
• Perform building entrance splices, maintenance space, and direct buried splices.
• Additional Requirements
• 25% travel required.
• Available to work shifts (8, 10, 12 hours), weekends, and holidays.
• Physical and Mental Requirements
• Self-motivated, positive, professional, and proactive in process improvements.
• Promote company culture and mission.
• Proficient with required tools.
• Act as company liaison with customer representatives.
• Strong problem-solving, critical thinking, and communication skills.
• Ability to work at heights, off ladders, in confined spaces.
• Lift up to 50 pounds and move up to 75 pounds.
• Good color vision, ability to read small print, and recognize audible signals.
• Willingness to travel as needed.
• Education, Certification, License, and Skill Requirements
• High School diploma or GED equivalent.
• Proficient with listed tools.
• Skilled in terminating all connector types and methods for SMF and MMF systems (Unicam, anaerobic, heat-cure).
• Experience in testing and troubleshooting MMF & SMF systems (OTDR & PMLS).
• Preferred 3-5 years of fiber experience.
• Preferred industry certifications (Corning/FOA).
• Preferred data center installation experience.
• Preferred OSP / confined space entry experience (splicing).
• Proficient with trade tools including screwdrivers, torpedo level, tape measure, snips.