Manager, CableTechSupport(tm) Services & Engineering

Southwire Company, LLC; Carrollton (GA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

401k with matching

Health insurance

Life insurance

Dental & Vision

Paid time off

Disability insurance

Tuition reimbursement

Career growth

Parental leave

Employee assistance program

Job summary

Southwire Company, LLC is seeking a visionary Manager for CableTechSupport Services & Engineering to lead strategic direction and expansion of technical services and engineering capabilities. This role oversees a high-performing engineering org, drives value-added services, and serves as a trusted advisor to internal stakeholders and partners.

The ideal candidate combines deep industry expertise with a strong commercial mindset and a proven ability to scale engineering capabilities to create

Qualifications

• 10+ years in wire and cable applications with 5+ years in a lead role.
• Applications support and/or product engineering in electrical industry.
• Mentoring and developing technical team members with goal setting.
• Experience across diverse industries and global markets.

Responsibilities

• Strategic Leadership: set engineering strategy for multiple markets.
• Team Leadership: guide a multidisciplinary team handling 25,000+ requests yearly.
• Voice of Customer: address field issues, ensure compliance, provide guidance.
• Customer-Centric Innovation: develop new products and services from challenges.
• Digital Tools & Solution Selling: push platform-based sales initiatives.
• Intellectual Property: drive innovation with IP counsel.
• Industry Leadership: participate in codes/standards organizations.
• Digital Transformation: expand online resources and data governance.
• Service Expansion: scale premium engineering services and consulting.
• Proposal & Bid Support: lead technical reviews for bids and government projects.
• Thought Leadership: publish content and showcase measurable value.
• Cross-Functional Collaboration: partner with Sales, Product, Marketing, channels.
• Brand Development: increase visibility through webinars, publications, PDH credits.

Skills

Communication

Engineering software

CRM familiarity

Public speaking

Education

Bachelor's in engineering

Master's in engineering or PE license

Electrical Engineering

Mechanical Engineering

Chemical Engineering

Materials Science and Engineering

Industrial Engineering

Software Engineering/CS/CE

Civil Engineering

Tools

FEA/COMSOL

CYMCAP

AutoCAD

MATLAB

ETAP

SAP

Salesforce

CRM systems

Job description

A leader in technology and innovation, Southwire Company, LLC is one of North America's largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what's possible?

Location: Cofer Center

Job Summary

Southwire's CableTechSupport Services & Engineering team plays a mission-critical role in supporting the rapid growth of residential, commercial, industrial, OEM, and utility power markets across North America and globally. Guided by the Re mission-to Respond, Rectify, and Restore electrical systems with Reinforced, Resilient, and Reliable solutions-the CableTechSupport Services & Engineering team delivers best-in-class technical consultation, emergency field support, and innovative engineering solutions.

We are seeking a visionary Manager, CableTechSupport Services & Engineering to lead the strategic direction, execution, and expansion of Southwire's technical services and engineering capabilities. This people leader will oversee a high-performing engineering organization, drive value-added services and innovative solutions across emerging markets, and serve as a trusted technical advisor to internal stakeholders and external partners.

The ideal candidate brings deep industry expertise, a strong commercial mindset, and a proven ability to scale engineering capabilities that create measurable customer value, drive profitability, and accelerate business growth.

Key Responsibilities

• Strategic Leadership: Lead engineering strategy to drive growth across R&C, P&I, data centers, power generation, renewables, factory automation, telecom, transit, and critical infrastructure markets.
• Team Leadership: Develop and manage a high-performing multidisciplinary engineering team supporting more than 25,000 customer requests annually.
• Voice of Customer: Resolve critical field issues, support regulatory compliance, issue engineering letters, and provide technical guidance to customers, inspectors, and stakeholders.
• Customer-Centric Innovation: Convert customer challenges into new products, services, and solutions, including Re cable repair systems and jobsite support offerings.
• Digital Tools & Solution Selling: Advance Southwire's solution-selling strategy through award-winning and patent-pending platforms, including the Re Chatbot and Re Cable Pull Calculator.
• Intellectual Property: Drive innovation and patent development in collaboration with internal and external IP counsel.
• Industry Leadership: Guide subject matter experts participating in major codes and standards organizations, including NEC, NFPA, UL, CSA, ASTM, ICEA, AEIC, SAE, NEMA, ANSI, and ISO.
• Digital Transformation: Expand online engineering resources, manage engineering data governance, and ensure specification accuracy through ECM processes.
• Service Expansion: Develop and scale premium engineering services, including advanced ampacity modeling and technical consulting.
• Proposal & Bid Support: Lead technical reviews, RFIs, RFQs, and bid responses for strategic and government-funded infrastructure projects.
• Thought Leadership: Deliver Re bi-monthly publications, create customer-focused technical content, and showcase measurable value through real-world case studies.
• Cross-Functional Collaboration: Partner with Sales, Product Management, Marketing, and channel partners to support training, customer engagement, and product launches.
• Brand Development: Increase the visibility of CableTechSupport through webinars, podcasts, publications, continuing education programs with PDH credits, and keynote speaking engagements.

Required Education & Experience

Minimum Qualifications

• Bachelor's degree in engineering.

Preferred Qualifications

• Master's degree in engineering or Professional Engineer (P.E.) license.

Specialized Engineering Degrees

• Electrical Engineering and Electronics Engineering
• Mechanical Engineering
• Chemical Engineering
• Materials Science and Engineering
• Industrial Engineering
• Software Engineering, Computer Science, or Computer Engineering
• Civil Engineering

Experience

• Applications support and/or product engineering experience in the wire and cable, power, utility, electrical manufacturing, or broader electrical industry is required.
• 10+ years of experience in wire and cable applications, including at least 5 years in a lead engineering role.
• Proven track record of mentoring and developing technical team members, including setting and supporting short- and long-term career goals.
• Experience working across diverse industries and global markets.

Skills and Competencies

• Strong communication, collaboration, and stakeholder engagement skills.
• Proficiency with engineering software such as FEA/COMSOL, CYMCAP, AutoCAD, MATLAB, ETAP, or similar tools.
• Familiarity with SAP, Salesforce, CRM systems, and technical service platforms.
• Demonstrated success in technical content creation, public speaking, and customer-facing presentations.

Spans of Control

• Direct reports: 3-7 team members

Travel

• Domestic and international travel up to 50% of the time.

Benefits We Offer:

• 401k with Matching
• Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
• Paid Time Off & Paid Holidays
• Long & Short-Term Disability
• Supplemental Insurance Plans
• Employee Assistance Program
• Employee Referral Program
• Tuition Reimbursement Programs
• Advancement & Professional Growth opportunities
• Parental Leave
• & More

Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.