Senior Administrator - Human Resources Operations

McKinsey & Company; Tampa (FL); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

Competitive salary and benefits

Training and development opportunities

Job summary

McKinsey & Company in Tampa is seeking a driven HR Operations professional to manage day-to-day HR processes, including benefits, tuition reimbursement, and the full onboarding/offboarding life cycle for firm Members across the Americas. You will serve as a key contact for payroll and benefits, ensuring data accuracy in McKinsey's systems.

Collaborating with regional HR teams and other specialties, you will drive process improvements, support policy implementation, and contribute to a strong,

Qualifications

• Bachelor's degree in HR or related field.
• 2+ years of professional experience in HR or professional services.
• Demonstrated personal responsibility and process ownership.
• Strong ethics and ability to handle confidential information.
• Excellent interpersonal and communication skills.

Responsibilities

• Administer HR processes and programs including benefits, tuition reimbursement, and onboarding/offboarding.
• Support full life cycle of firm Members including case management of onboarding/offboarding with risk mitigation.
• Coordinate digital onboarding and background checks across Americas locations.
• Collaborate with Payroll, Benefits, Recruiting and regional HR teams; manage data in People Systems.
• Drive continuous process improvement, define best practices and SOPs.

Skills

Customer service orientation

Interpersonal skills

Communication skills

Attention to detail

Process ownership

Ethical standards

Ability to handle complex situations

Big picture vs details

English proficiency

Independent work

Education

Bachelor's degree in HR or related field

Tools

ServiceNow

SAP SuccessFactors

Job description

• Tampa

YOUR IMPACT

You will be a part of our Human Resources Operations team based in our Tampa office.

The Global HR Operations team provides HR support to primarily Americas-based colleagues, as well as thought partnership on specialized topics like onboarding, offboarding, benefits, and background verifications. The team has a broad scope of responsibility across the HR spectrum and is dedicated to the practice of risk management and continuous operational process improvement.

You’ll cooperate closely with our counterpart HR Operations teams in San Jose, Costa Rica, Gurugram, India, and Poznan, Poland to align on centralized, global HR processes, and other teams such as local HR, Talent Attraction, Professional Development, Finance, Benefits, Global Onboarding and IT teams.

You will be responsible for the day-to-day administration of a variety of HR processes and programs, including but not limited to benefits, recoupments, tuition reimbursement program, in collaboration with the respective teams. You will support the full life cycle of our firm Members, including case management of the full onboarding and offboarding processes, with a risk mitigation mindset.

You will orchestrate digital onboarding for new McKinsey colleagues across multiple locations in the Americas regions including initiating and monitoring background checks of new hires. You will aid in addressing concerns, solving complex HR issues and administering general policies in collaboration with regional HR teams throughout the US. You will be the first point of contact for, and communicate effectively with, firm Members on benefits, payroll, and other HR matters via e‑mail and phone.

You will be responsible for collaborating and effectively communicating well with all stakeholders including but not limited to Payroll teams, Benefits teams, Recruiting teams, and regional HR teams. You will be responsible for managing data in McKinsey's People Systems in a timely, accurate manner. You may also complete analysis and reporting of HR data with the use of firm databases to maintain the integrity of the data. You will focus on continuous process improvement to drive efficiency and consistent team performance, including defining best practices and SOPs, active knowledge sharing and championing HR projects within the team as needed.

You will help foster a collaborative and positive team environment. You will assist with the training of new HR Operations team members over time. You will manage and support multiple tasks and projects simultaneously, often of varying degrees and difficulty, with differing levels of priority. As the HR Operations function continues to grow, there will be opportunities to expand expertise and support across the Americas region or globally.

YOUR GROWTH

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

YOUR QUALIFICATIONS AND SKILLS

• Bachelor's degree in HR or related field preferred
• 2+ years of professional experience, preferably in HR or professional services environment
• Exceptional accuracy combined with a focus on efficiency
• Demonstrated personal responsibility and process ownership that drives high-quality results
• Customer service orientation framed by exceptional interpersonal and communication skills
• Proven ability to handle confidential information, personal integrity, excellent judgement and high ethical standards
• Ability to dive into complex, ambiguous situations and bring them to an effective resolution
• Ability to shift between the big picture and details without getting stuck in either
• ServiceNow and SAP SuccessFactors knowledge a plus
• Strong verbal and written language skills in English (C1-CEFR* or equivalent)

Please review the additional requirements regarding essential job functions of McKinsey colleagues. Our unwavering commitment to integrity drives everything we do, guiding us to always act in the best interests of our clients, our people, and the communities we serve.

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. To help you understand what you can expect, the salary range for new joiners in this role in United States, including all office locations where the job may be performed, is $65,400 - $81,700 USD gross per year. This reflects our best estimate of the lowest to highest [salary/hourly wages] for this role at the time of this posting, ensuring you have a clear picture right from the start, though it’s important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey’s discretion and based on factors such as individual and/or organizational performance.

Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.