Senior Administrative Assistant

JPMorgan Chase Bank, N.A.; Tempe (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Competitive total rewards package

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Job summary

JPMorgan Chase Bank, N.A. - Consumer & Community Banking seeks a Senior Administrative Assistant to provide proactive administrative, onboarding, technology, expense, sponsorship, event, and team support to four Regional Sales Directors and their teams.

This technology-forward role requires discretion, excellent organizational and communication skills, and the ability to manage competing priorities in a fast-paced office setting, five days per week in the Tempe location.

Qualifications

• Minimum 2 years of administrative experience as an Administrative Assistant or in a similar role.
• Strong organizational and time-management skills with the ability to manage competing priorities and meet deadlines.
• Effective interpersonal and written and verbal communication skills.
• Ability to work independently, exercise sound judgment, and collaborate effectively as part of a team.
• High degree of professionalism, discretion, attention to detail, and commitment to quality.
• Strong technology aptitude and demonstrated ability to learn and leverage new tools.
• Proficiency with Microsoft Office applications, Zoom, access-request tools, event-management tools, and large language model tools, where approved for business use.
• Experience supporting onboarding, expenses, invoices, events, or technology coordination is preferred.

Responsibilities

• Coordinate staff onboarding and offboarding, including equipment requests and setup, system entitlements, building access, seating arrangements, and related follow-through.
• Provide practical technology support, troubleshoot common equipment and access issues, coordinate with internal support teams, and help employees use available tools effectively.
• Process invoices, Travel & Expense claims, and sponsorship requests for approval and payment while adhering to firm policies, procedures, and required timelines.
• Prepare and format reports, presentations, and other documents for accessibility, readability, accuracy, and professional presentation.
• Manage recurring meetings, scheduling needs, meeting materials, and minutes as requested, with calendar support focused on the highest-value team needs.
• Coordinate client dinners, internal events, event tickets, supplies, and other logistical requests.
• Act as a liaison between executives, team members, and internal or external stakeholders, supporting clear communication and positive working relationships.
• Anticipate potential challenges, identify practical solutions, and proactively follow through on open requests.
• Maintain strict confidentiality and discretion when handling sensitive information.
• Provide administrative support across the regional leadership team and assist with other priority needs as assigned.

Skills

Administrative experience

Organizational skills

Time-management

Communication

Independent working

Professionalism

Technology aptitude

Microsoft Office

Zoom

Access-request tools

Event-management tools

LLM tools

Onboarding support

Education

College degree (preferred)

Tools

Microsoft Office

Zoom

Access-request tools

Event-management tools

Large language model tools

Job description

Become an integral part of Consumer & Community Banking team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement. Be part of a team that is results-oriented, with the focus on attention to detail and quality.

As an Senior Administrative Assistant in Consumer & Community Banking, you will provide proactive administrative, onboarding, technology, expense, sponsorship, event, and team support to four Regional Sales Directors and their teams. This role is designed for a technology-forward professional who can reduce administrative friction, manage competing priorities, and deliver dependable service with discretion and sound judgment.

Job responsibilities

• Coordinate staff onboarding and offboarding, including equipment requests and setup, system entitlements, building access, seating arrangements, and related follow-through.
• Provide practical technology support, troubleshoot common equipment and access issues, coordinate with internal support teams, and help employees use available tools effectively.
• Process invoices, Travel & Expense claims, and sponsorship requests for approval and payment while adhering to firm policies, procedures, and required timelines.
• Prepare and format reports, presentations, and other documents for accessibility, readability, accuracy, and professional presentation.
• Manage recurring meetings, scheduling needs, meeting materials, and minutes as requested, with calendar support focused on the highest-value team needs.
• Coordinate client dinners, internal events, event tickets, supplies, and other logistical requests.
• Act as a liaison between executives, team members, and internal or external stakeholders, supporting clear communication and positive working relationships.
• Anticipate potential challenges, identify practical solutions, and proactively follow through on open requests.
• Maintain strict confidentiality and discretion when handling sensitive information.
• Provide administrative support across the regional leadership team and assist with other priority needs as assigned.

Required qualifications, capabilities, and skills

• Minimum 2 years of administrative experience as an Administrative Assistant or in a similar role.
• Strong organizational and time-management skills, with the ability to manage competing priorities and meet deadlines.
• Effective interpersonal and written and verbal communication skills.
• Ability to work independently, exercise sound judgment, and collaborate effectively as part of a team.
• High degree of professionalism, discretion, attention to detail, and commitment to quality.
• Strong technology aptitude and demonstrated ability to learn and leverage new tools.
• Proficiency with Microsoft Office applications, Zoom, access-request tools, event-management tools, and large language model tools, where approved for business use.
• Experience supporting onboarding, expenses, invoices, events, or technology coordination is preferred.

Preferred qualifications, capabilities, and skills

• Experience supporting at the Managing Director level (or equivalent) or above
• College degree is a plus

Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid options.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans