Executive Administrative Assistant

JPMorganChase; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorganChase is seeking an Executive Assistant to the Customer Experience Strategy & Product team in New York. The role protects leaders' time, coordinates calendars, travel, and meetings, and ensures high-quality, discreet support across senior stakeholders.

You'll draft communications, manage materials, and streamline processes to strengthen team routines while staying responsive in a fast-paced environment where priorities evolve quickly.

Qualifications

• Five+ years of administrative experience supporting busy leaders.
• Advanced organization skills with shifting priorities and tight deadlines.
• Strong discretion and sound judgment in confidential situations.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office; comfortable with AI productivity tools.

Responsibilities

• Maintain complex calendars across multiple time zones for at least two leaders.
• Coordinate internal and external meetings (in-person/virtual) including prep and follow-ups.
• Organize events end-to-end including logistics and participants.
• Arrange complex domestic and international travel with contingency planning.
• Process expense claims and ensure policy compliance.
• Support team communications and maintain key documents.

Skills

Calendar management

Administrative experience

Discretion

Interpersonal communication

Microsoft Office

AI productivity tools

Email management

Education

College degree

Tools

Microsoft Office Suite

Job description

Job Description

Become an integral part of Customer Experience Strategy & Product team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement. Be part of a team that is results-oriented, with a focus on attention to detail and quality. You'll partner closely with a dynamic group of Managing Directors, Executive Directors, and Vice Presidents supporting at least 2 executives, while helping drive day-to-day execution in a high-performance environment where priorities evolve rapidly and attention to detail is essential.

Become an integral part of Customer Experience Strategy & Product team where you will have the opportunity to work in a fast-paced organization and each day will be unique! This role provides a platform for professional growth and skill enhancement. Be part of a team that is results-oriented, with a focus on attention to detail and quality. You'll partner closely with a dynamic group of Managing Directors, Executive Directors, and Vice Presidents supporting at least 2 executives, while helping drive day-to-day execution in a high-performance environment where priorities evolve rapidly and attention to detail is essential.

As an Executive Assistant on the Customer Experience Strategy & Product team, you will be a trusted partner—protecting leaders' time, anticipating needs, and ensuring seamless execution across calendars, travel, meetings, and team deliverables. You'll represent the team with professionalism and discretion, communicate confidently with stakeholders across lines of business, and apply sound judgment in sensitive situations. You'll also help strengthen team routines by improving organization, streamlining processes, and keeping key materials current and accessible.

Job Responsibilities

• Maintain complex, dynamic calendars across multiple time zones for at least 2 leaders; proactively resolve conflicts and propose solutions
• Manage coordination and logistics for internal and external meetings (in-person and virtual), including scheduling, rooms, technology, attendee management, pre-reads, and follow-ups
• Organize internal and external events end-to-end, including room strategy, catering, visitor logistics, and transportation
• Arrange and coordinate complex domestic and international travel with accuracy, efficiency, and contingency planning
• Process T&E expense claims for team members, ensuring compliance with policies and timely submission/approval
• Support staff supplies, space/logistics, and team communications
• Draft and edit high-quality emails and communications for audiences at all levels; ensure tone and accuracy align to senior leadership expectations
• Maintain department documents (e.g., executive bios and key reference materials)
• Operate independently—anticipate upcoming deadlines, flag risks early, and communicate issues or delays in advance
• Assist with editing spreadsheets and presentations; coordinate printing/binding and meeting materials preparation as needed for client engagements

Required Qualifications, Capabilities, And Skills

• At least five years of administrative experience supporting busy leaders and teams
• Advanced organization skills with the ability to manage shifting priorities and tight deadlines
• Strong discretion and sound judgment in confidential situations; demonstrated comfort engaging with senior stakeholders
• Excellent interpersonal, written, and verbal communication skills
• Strong proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word); confidence troubleshooting day-to-day issues
• Working knowledge of AI productivity tools (e.g., Copilot) to deliver work efficiently and at speed, and to help executives drive high-quality deliverables
• The majority of this job is email.
• Ability to prioritize competing demands, especially calendar management

Preferred Qualifications, Capabilities, And Skills

• Experience supporting Managing Director level (or equivalent) and above
• Prior experience within Investment Banking or a fast-paced, client-facing environment
• College degree is a plus

Note: This role requires five days in the office (Mon-Fri) and will not support Hybrid options.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.