Senior Admin Support Assistant

Jobtailor; Vienna (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Navy Federal Credit Union is looking for an Administrative Support professional in Vienna, VA to facilitate effective communication within the Collections division. This role involves providing training, monitoring team tasks, and developing new employees' skills under moderate supervision.

Qualified candidates should possess advanced skills in administrative duties, customer service experience in a financial institution, and a strong ability to maintain confidentiality. A collaborative mindset and effective organizational skills are essential for this position.

Qualifications

• Experience in performing clerical and/or administrative duties/responsibilities.
• Ability to work independently and in a team environment.
• Advanced administrative, clerical, and technical skills.

Responsibilities

• Assist management with coordinating and executing team tasks.
• Monitor and assist the team to ensure tasks are completed.
• Provide training to employees as directed by management.

Skills

Clerical and administrative duties

Customer service

Leadership and mentoring

Confidentiality and integrity

Negotiation and persuasion

Tools

Word processing software

Spreadsheet software

Presentation software

Job description

Overview

To provide a variety of administrative support functions for the Collections division. Facilitate effective bi-directional communication between admin employees and management. Assist with developing soft and hard skills of new and existing employees. Work is performed under moderate supervision.

Responsibilities

• Assist management with coordinating and executing team tasks
• Monitor and assist team as needed to ensure tasks are completed and deadlines are met
• Adhere to policies and procedures regarding handling of financial documents, member info, and physical security
• Log, sort and record incoming/return mail
• Inform the team of changes and new instructions as requested by management
• Present "Administrative Support Overview" to the New Employee Training Class
• Provide training to employees as directed by management
• Solicit feedback and ideas from section employees on current processes and policies
• Answer team questions regarding daily operations, policies, and procedures
• Update and maintain policy and procedure manual for the Administrative Section in the Collections Division
• Maintain various reports, phone lists, and rosters
• Coordinate specific loan adjustment sequences with the Collections' Consumer Loan Account Specialists
• Prepare correspondence, data, reports, presentations; proofread documents for team members, and recommend edits
• Take minutes for section meetings as requested
• Attend / conduct meetings/ discussions on behalf of management as needed
• Participate in, or lead special projects or research for management, including testing of new systems, or simple data gathering and analysis
• Retrieve and direct after-hour voice mail messages for the Collections division
• Perform other duties as assigned

Qualifications

• Experience in performing clerical and/or administrative duties/responsibilities
• Experience in customer service, preferably in a financial institution
• Experience in leading, guiding and mentoring others
• Ability to work independently and in a team environment
• Ability to manage multiple priorities independently and/or in a team environment to achieve goals
• Ability to maintain confidentiality and demonstrate integrity
• Experience in de-escalating complaints and conflicts
• Ability to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Advanced administrative, clerical, and technical skills
• Advanced skill performing mathematical calculations and working accurately with numbers
• Advanced skill interacting with staff, management, and members diplomatically and tactfully
• Advanced skill building effective relationships through rapport, trust, diplomacy and tact
• Advanced skill maintaining composure in a high production and changing environment
• Advanced active listening skills to respond to inquiries and requests
• Effective organizational, planning and time management skills
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
• Effective research, analytical, and problem solving skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill following, interpreting and applying guidelines, procedures, practices, regulations
• Effective skill communicating with all levels within an organization
• Advanced verbal and written communication skills
• Advanced word processing, spreadsheet, and presentation software skills

Desired Qualifications

• Working knowledge of NFCU's products, services, programs, policies and procedures
• Working knowledge of NFCU's functions, philosophy, operations and organizational objectives

Hours

• Monday - Friday, 8:00AM - 4:30PM

Location

• 820 Follin Lane, Vienna, VA 22180

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.