Senior Admin Assistant - Public Services & City Meetings

Gfoat; Rowlett, Northern (TX, KY); Hybrid; USD 46,000 - 57,000; Full time

Benefits offered by this job

4‑day work week

TMRS pension 7%/2:1 match

Great benefits

Job summary

City of Rowlett seeks an experienced administrator to oversee the Action Center, lead staff, and resolve citizen inquiries. You will coordinate staff for City events, ensure accurate data entry, and manage public information requests. Strong communication and customer service skills are essential.

The role offers a 4‑day work week with 7:30 am - 5:30 pm hours, competitive benefits, and a TMRS pension with a 7% employee and 2:1 employer match. A valid driver's license is required.

Qualifications

• High School Diploma or GED and five years in a customer service role with computer operations experience.
• Associates degree or higher and municipal environment experience desired.
• Ability to communicate clearly, in writing and verbally, with the public and staff.

Responsibilities

• Provide administrative services and supervise Action Center Representatives.
• Resolve complex public inquiries and customer complaints promptly.
• Coordinate room setups for City meetings and assist with records requests.
• Input, track, and validate data across departments; prepare service reports.

Skills

Communication skills

Customer service

Office software

Spanish language

Education

High School Diploma or GED

Associate degree or higher

Tools

Laserfiche

Microsoft Office

Postage machine

Job description

City of Rowlett seeks an experienced administrator to oversee the Action Center, lead staff, and resolve citizen inquiries. You will coordinate staff for City events, ensure accurate data entry, and manage public information requests. Strong communication and customer service skills are essential.

The role offers a 4‑day work week with 7:30 am - 5:30 pm hours, competitive benefits, and a TMRS pension with a 7% employee and 2:1 employer match. A valid driver's license is required.