Administrative Lead — City Services & Public Inquiries

City of Rowlett; Rowlett (TX); On-site; USD 46,000 - 57,000; Full time

Job summary

City of Rowlett seeks a capable administrative professional to lead the Action Center team and deliver high‑quality citizen support. You will resolve inquiries, coordinate staff for city services, and ensure accurate records and reporting.

Role involves assisting with council meetings, event planning, and maintaining contact lists and schedules. A high school diploma or GED plus 5 years in a customer service role is required, with an associates degree or municipal experience preferred.

Qualifications

• High school diploma or GED with extensive customer service experience.
• Associates degree or higher and municipal environment experience preferred.
• Strong communication and interpersonal skills, both verbal and written.

Responsibilities

• Provide administrative services and supervise Action Center Representatives.
• Resolve citizen inquiries, process open records requests and respond to complaints.
• Coordinate Council and other city meetings and prepare meeting rooms.
• Assist with invoice processing, reporting, and data entry for service requests.
• Support City events planning and manage appointments and communications.

Skills

Customer service

Communication

Office software

Microsoft Office

Bilingual Spanish (desirable)

Education

High School Diploma or GED

Associates degree or higher (desirable)

Tools

Laserfiche

Document imaging software

Web editing/website updates

Database/CRM tools

Office machines

Job description

City of Rowlett seeks a capable administrative professional to lead the Action Center team and deliver high‑quality citizen support. You will resolve inquiries, coordinate staff for city services, and ensure accurate records and reporting.

Role involves assisting with council meetings, event planning, and maintaining contact lists and schedules. A high school diploma or GED plus 5 years in a customer service role is required, with an associates degree or municipal experience preferred.