Senior Ad Product Quality Analyst

Snap Inc.; New York (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Parental leave up to 28 weeks

Comprehensive medical coverage

Dental & Vision coverage

401(k) with company match

Flexible Spending Accounts

Gym perks

Well-being programs

Job summary

Snap Inc. is seeking an Ad Product Quality Analyst to grow Snapchat’s advertising business by solving customer challenges and improving monetization product quality.

You will troubleshoot the web and mobile platforms, triage complex issues, and partner with Product, Marketing, and Support to deliver scalable data-driven improvements. Collaboration with frontline teams and leadership in QA will be essential.

Qualifications

• Experience working with large data sets using SQL, Python, and other tools to generate insights.
• Expert troubleshooting of front- and back-end web applications.
• Experience with agile product development lifecycle using Jira or similar.
• Ability to size impact of client-facing issues and set priorities.
• Bachelor’s degree in engineering, mathematics, or a technical field or equivalent
• 5+ years post-grad experience in digital advertising ops/analytics; or Master’s with 4+ years.
• Experience troubleshooting ad tech customer issues.
• Strong project management skills and drive to completion.
• Excellent verbal and written communication; high attention to detail.
• Proficient with G Suite (Gmail, Docs, Sheets).

Responsibilities

• Troubleshoot Snap’s ads platform and mobile app to reproduce client-impacting issues.
• Triaging, investigating, and resolving technical issues preventing customers from succeeding on the platform.
• Join client-facing calls to resolve technical issues.
• Create technical product and process docs, train staff, and build scalable dashboards for support teams.
• Maintain bug backlogs and advocate for high-impact improvements with Product and Eng teams.
• Gather customer feedback with Product Marketing, Sales, and Support.
• Derive insights on ad usage, system stability, and customer experience; provide actionable recommendations.
• Perform pre-release QA and UAT to ensure smooth product releases.

Skills

SQL

Python

Data visualization

Looker

Tableau

Agile/Jira

Education

Bachelor's degree in engineering/math/technical field

Tools

Jira

G Suite

Looker

Tableau

Job description

• The Ads Platform organization drives innovation and performance across our advertising platform, empowering businesses to achieve success and measurable growth through advertising on Snap
• Our Product and Engineering teams work together to build solutions that deliver impactful results for advertisers
• We ensure Snap’s ad products are effective, efficient, and customer-centric, enabling businesses to connect meaningfully with our global community
• We are looking for a talented and experienced business and data analyst to join the Ad Product Quality team at Snap
• As an Ad Product Quality Analyst, you will be responsible for growing Snapchat’s advertising business by solving tough customer challenges and identifying opportunities to improve the quality of our monetization product offerings
• Troubleshoot Snap’s web-based advertising platform and mobile app to reproduce client-impacting issues and pinpoint the cause to allow for quicker resolutions
• Leverage expert technical skills and product expertise to triage, investigate, and resolve technical issues preventing Snap’s customers from succeeding on our ads platform as quickly and efficiently as possible
• Join client-facing calls to resolve technical issues
• Write technical product and process documentation, organize training sessions, and build scalable tools and dashboards that enable our frontline support teams to assist customers encountering challenges on the platform
• Maintain a backlog of software bugs and product improvements, and serve as a customer advocate as you prioritize the most impactful open issues with Product and Engineering teams
• Partner with our Product Marketing, Sales, and Support teams to collect customer feedback and identify opportunities to improve our products
• Derive quantitative and qualitative insights into ads products usage, systems stability, and the customer experience. Produce trend analyses of common customer pain points coupled with actionable recommendations for addressing them
• Perform pre-release QA and UAT to ensure product releases and updates work as intended and do not disrupt the customer experience

Benefits

• Up to 28 weeks of parental leave and return-to-work program
• Adoption, surrogacy, infertility, and fertility preservation benefits
• Backup child care coverage, center-based care support, & caregiver assistance
• Dependent Daycare Flexible Spending Account
• Short-term disability, long-term disability, basic life insurance, and AD&D insurance
• Services to support your path to parenthood & beyond - fertility support & family planning via Carrot, SNOO, Hinge Health
• For Snap, employees taking care of loved ones with complex, chronic, or ongoing care needs (i.e. parent with Dementia, spouse with Cancer, child with Autism), your family can save time, money, & stress with Wellthy
• Lactation rooms (based on office location) and breastmilk shipping coverage
• Comprehensive medical coverage, including PPO, HDHP with HSA, and HMO options
• Dental coverage, including orthodontia benefits
• Vision coverage, including frame and contact allowance and LASIK benefits
• Free membership to One Medical for primary and urgent healthcare services
• Business Travel Insurance
• Gym perks and discounts
• Team fitness classes and races
• Sports leagues
• Cooking and nutritional workshops
• Well-being reimbursement
• Unlimited access to virtual physical therapy with Anthem
• 15 sessions per year of mental health for you + dependents through Lyra
• Generous time off and leave programs. In the US, this includes the following:
• Up to 3 weeks (120 hours) of vacation time and 1 floating holiday for non-exempt team members
• 12 paid holidays per year
• 15 sick and safe days per year
• Meditation and yoga classes
• Speaker series, classes, and subscriptions to educational programs
• Social gatherings, team outings, and volunteering programs
• Snap Inc. provides a 401(k) plan that allows you to save on a pre-tax, Roth, and after-tax basis for your retirement (yes, we even have the Mega backdoor option!) Snap will also match 100% up to 3% of your contribution and then 50% on your 4th and 5th%
• Flexible Spending Accounts for healthcare, daycare and commuter
• Health Savings Account with employer contributions
• Rocket Lawyer memberships
• Financial education programs
• Snap exclusive discounts and perks
• Compensation packages that let you share in Snap’s long-term success!

• Demonstrable experience working with large data sets using SQL, Python, and other tools, and producing practical business insights via data visualization software (Looker, Tableau, etc.)
• Expert troubleshooting front- and back-end web applications
• Experience with agile product development lifecycle using Jira or similar software
• Demonstrable experience sizing the impact of client-facing issues and setting priority
• Bachelor’s Degree in engineering, mathematics, a technical field or related areas of study or equivalent years of practical work experience
• 5+ years post-grad industry experience in digital advertising operations, analytics, or a related field; OR a Master’s degree in a relevant field and 4+ years of relevant industry experience
• Experience in troubleshooting & resolving customer issues related to ad tech products and platforms
• Expert project management skills, identifying problems areas, designing solutions, and driving them to completion
• Excellent verbal and written communication skills with high attention to detail
• Proficient in use of G Suite software (Gmail, Google Docs, Google Sheets, etc.)