Senior AD Admin: On-Prem Security & Incident Response

Sapsf; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Sapsf is seeking a Senior Administrator for Support & Operations to deliver expert on-premise Active Directory services, troubleshoot complex incidents, and perform root cause analyses to improve security and reliability.

You will drive incident resolution, maintain SLA adherence, and update the knowledge base while coaching analysts to apply best practices and ensure a consistent, high-quality customer experience.

Qualifications

• Advanced proficiency in on-premise Active Directory management and troubleshooting.
• Strong understanding of security protocols and incident response strategies.
• Familiarity with service level management and quality assurance processes.
• Excellent problem-solving skills with ability to analyze complex technical issues.
• Effective communication skills for training and customer interaction.

Responsibilities

• Provide Advanced Technical Support For On-Premise Active Directory, Addressing Complex Incidents And Performing Root Cause Analysis To Implement Effective Solutions For Technical And Security Issues.
• Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies During All Support Operations.
• Manage And Update The Knowledge Base, Facilitating Training For New Team Members And Coaching Analysts On Best Practices And Incident Resolution Techniques.
• Resolve Complex Support Tickets Within Agreed Service Level Agreements (Slas), Collaborating With Cross-Functional Teams To Maintain Seamless Operations And Enhance The Security Posture.
• Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.

Skills

Advanced Active Directory management

Troubleshooting complex incidents

Incident response strategies

Quality assurance & SLA awareness

Effective communication

Job description

Sapsf is seeking a Senior Administrator for Support & Operations to deliver expert on-premise Active Directory services, troubleshoot complex incidents, and perform root cause analyses to improve security and reliability.

You will drive incident resolution, maintain SLA adherence, and update the knowledge base while coaching analysts to apply best practices and ensure a consistent, high-quality customer experience.