Senior ACH Specialist II – Process, Compliance & Support

Tower Federal Credit Union; Laurel (MD); On-site; USD 54,000 - 67,000; Full time

Benefits offered by this job

Signing/Retaining bonus

Low medical premiums

Job summary

Tower Federal Credit Union is seeking an ACH Representative to perform daily ACH processing and handle exceptions with accuracy and regulatory compliance, serving members and frontline staff by phone or email.

As Level I or II, you will work under deadlines, cross-train for coverage, and may lead tasks while ensuring NACHA rules are followed and operational efficiency is maintained in Tower’s back-office operations.

Qualifications

• Level I requires a high school diploma and 3-4 years of ACH experience.
• Level II prefers a 2-year degree and 5+ years of ACH experience.
• AAP certification is preferred for Level II.
• Knowledge of NACHA rules and related regulations is required.
• Ability to perform back-office ACH duties under deadlines.

Responsibilities

• Process ACH transactions daily with accuracy and timeliness.
• Interact with members and staff by phone or email to resolve inquiries.
• Cross-train to cover broader ACH tasks and lead when needed.
• Maintain documentation and statistics for trend analysis.

Skills

Mathematical ability

Attention to detail

Communication skills

Time management

PC proficiency (Windows)

Ability to follow procedures

Education

High School Diploma

Associates Degree preferred

AAP certification preferred

5+ years ACH experience

Tools

Microsoft Windows

Job description

Tower Federal Credit Union is seeking an ACH Representative to perform daily ACH processing and handle exceptions with accuracy and regulatory compliance, serving members and frontline staff by phone or email.

As Level I or II, you will work under deadlines, cross-train for coverage, and may lead tasks while ensuring NACHA rules are followed and operational efficiency is maintained in Tower’s back-office operations.