Senior Accounts Representative, Laboratory

The University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Accounts Representative to enhance client relationships and drive laboratory sales. This role involves promoting services, managing accounts, and ensuring customer satisfaction through effective problem-solving and interpersonal skills. With a commitment to excellence and innovation, this organization offers a collaborative environment where you can thrive and advance your career. If you have a background in clinical pathology and a passion for sales, this opportunity is perfect for you to make a significant impact in the healthcare sector.

Qualifications

• 5+ years of clinical pathology experience required.
• Sales experience in laboratory services preferred.

Responsibilities

• Promote services and maintain client relationships.
• Analyze profitability of accounts and develop business plans.

Skills

Clinical Pathology Experience

Sales Experience

Interpersonal Skills

Problem-Solving

Education

Bachelor's degree in medical laboratory science

Master's degree in related field

Tools

Laboratory Information Systems (LIS)

Billing and Insurance Knowledge

Job description

Job Description - Senior Accounts Representative, Laboratory (766641)

Senior Accounts Representative, Laboratory

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the #1 hospital in Dallas-Fort Worth for the sixth consecutive year, we invite you to continue your healthcare career with us at UT Southwestern. You’ll discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles.

Work Location: BioCenter (Inwood Rd)

Shift Requirement: 8:00 AM to 5:00 PM, Monday through Friday with some after hour client follow-ups.

Travel Requirement: Up to 50% travel required.

Experience and Education Qualifications

• Bachelor's degree in medical laboratory science or a related field from an accredited institution required. Master's degree preferred.
• Five (5) years clinical/anatomical pathology work experience required.
• Three (3) to Five (5) years of sales experience required. Laboratory sales preferred.
• Two (2) years in supervising role preferred.
• American Society for Clinical Pathology (ASCP) certification preferred.
• Knowledge of clinical laboratory operations, billing, insurance, LIS, interface, lab testing, and reference laboratory testing preferred.

Job Duties

• Contacts prospective & existing clients on a regular basis to promote services, advise of new product offerings, and maintain relationships.
• Increases the profitability of existing accounts by analyzing profitability, product and service portfolio and communicates ongoing plans with customers.
• Serves as a point of escalation for issues or activities that the customer encounters. Expedites the resolution of customer problems/complaints.
• Participates in tradeshows by representing the organization and sharing information on products.
• Assists with client service requests by displaying confidence and by showing positive interpersonal skills to gain the trust and confidence of clients.
• Develops an annual business plan to drive success. Has quarterly updates to ensure the plan is being executed. Tracks activities.
• Investigates account discrepancies. Elevates critical situations to management's attention in a timely manner.
• Performs other duties as assigned.

Any qualifications to be considered as equivalents in lieu of stated minimum require prior approval of the Vice President for Human Resources, or his/her designee.