Senior Accounts Representative, Laboratory

University of Texas Southwestern Medical Center; Town of Texas, Dallas (WI, TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in healthcare seeks a Senior Accounts Representative to enhance client relationships and promote laboratory services. This role emphasizes communication with clients, strategic planning, and problem resolution to ensure satisfaction and profitability. The ideal candidate will bring a blend of clinical knowledge and sales experience, contributing to a culture of teamwork and excellence. Join a leading medical center committed to innovation and employee wellbeing, where your contributions will directly impact the quality of care provided to patients.

Benefits

PPO Medical Plan

Paid Time Off

Tuition Reimbursement

Wellness Programs

Paid Parental Leave Benefit

Qualifications

• 5 years of clinical pathology experience required.
• 3-5 years of sales experience, preferably in laboratory sales.

Responsibilities

• Promote services and maintain client relationships.
• Analyze profitability and communicate plans with customers.

Skills

Client Relationship Management

Sales Experience

Clinical Laboratory Knowledge

Problem-solving Skills

Education

Bachelor's Degree in Medical Laboratory Science

Master's Degree (Preferred)

Tools

Laboratory Information Systems (LIS)

Billing and Insurance Knowledge

Job description

Senior Accounts Representative, Laboratory

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the #1 hospital in Dallas-Fort Worth for the sixth consecutive year, we invite you to continue your healthcare career with us at UT Southwestern. You'll discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles.

All full-time employees will have a robust benefits package including employer paid medical insurance. Children and family medical insurance plans are available at a cost to the employee.

To learn more about the benefits UT Southwestern offers visit https://www.utsouthwestern.edu/employees/hr-resources/.

Job Summary

UT Southwestern Medical Center is in search of a Senior Accounts Representative for the laboratory department. As a valued part of the UTSW team, you will be in constant communication with existing and prospective clients, with an emphasis on promoting laboratory services, developing, and maintaining professional client relationships.

Work Location: BioCenter (Inwood Rd)

Shift Requirement: 8:00 AM to 5:00 PM, Monday through Friday with some after hour client follow-ups.

Travel Requirement: Up to 50% travel required.

Experience and Education Qualifications

• Bachelor's degree in medical laboratory science or a related field from an accredited institution required. Master's degree preferred.


• Five (5) years clinical/anatomical pathology work experience required.


• Three (3) to Five (5) years of sales experience required. Laboratory sales preferred.


• Two (2) years in supervising role preferred.


• American Society for Clinical Pathology (ASCP) certification preferred.


• Knowledge of clinical laboratory operations, billing, insurance, LIS, interface, lab testing, and reference laboratory testing preferred.

Job Duties

• Contacts prospective & existing clients on a regular basis to promote services, advise of new product offerings, and maintain relationships.


• Increases the profitability of existing accounts by analyzing profitability, product and service portfolio and communicates ongoing plans with customers.


• Serves as a point of escalation for issues or activities that the customer encounters. Expedites the resolution of customer problems/complaints.


• Participates in tradeshows by representing the organization and sharing information on products.


• Assists with client service requests by displaying confidence and by showing positive interpersonal skills to gain the trust and confidence of clients.


• Develops an annual business plan to drive success. Has quarterly updates to ensure the plan is being executed. Tracks activities.


• Investigates account discrepancies. Elevates critical situations to management's attention in a timely manner.


• Performs other duties as assigned.

Any qualifications to be considered as equivalents in lieu of stated minimum require prior approval of the Vice President for Human Resources, or his/her designee.

This position is security-sensitive and subject to Texas Education Code *51.215, which authorizes UT Southwestern to obtain criminal history record information.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Benefits

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:
• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare - no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!