Senior Accounts Receivable Representative, Commercial & Residential

Beam Living; New York (NY); Hybrid; USD 41,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid parental leave

Educational assistance

Mental health resources

Paid holidays

Paid time off

Job summary

Beam Living, a Blackstone-owned multifamily property manager in New York City, is seeking a Senior Resident Account Representative for the Accounts Receivable team. The role covers residential and commercial billing, escalations, and complex ledger research through resolution.

You will support leasing administration, resolve issues, and collaborate with partners on leases and financial matters to deliver accurate, timely results.

Qualifications

• 3–5 years of established work experience in Accounts Receivable.
• Customer oriented to support residents and business partners in a positive fashion.
• Demonstrated Microsoft Office skills with problem-solving ability, especially in Excel.

Responsibilities

• Actively support Supervisor in daily lease administration for residents and commercial accounts, including rent billings, adjustments, security deposits, move-ins, and move-outs.
• Proactively resolve resident issues by fostering a solution-oriented mindset and reducing follow-ups.
• Handle escalated cases by analyzing case history and communicating resolutions.
• Collaborate with internal and external partners for timely action on legal inquiries, special resident credit programs and revised leases.
• Develop subject matter expertise to support tenants across property management systems.

Skills

Microsoft Office

Excel

Communication

Problem solving

Yardi

MRI

Education

Bachelor’s degree in accounting, finance or economics

Tools

Yardi

MRI

Job description

Job Title: Senior Resident Account Representative, Commercial & Residential

FLSA Status: Non-Exempt, Hourly

Location: New York, NY

Worksite Status: Hybrid

We’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.

We are a group of people who believe in making every day better than yesterday. We put people first because we know that’s how you create incredible communities. We are on a mission to make city life happier – want to join us?

As a Senior Resident Account Representative on the Accounts Receivable team, you’ll handle residential and commercial billing, resident escalations, and more complex ledger research through to resolution.

What you will do:

• Actively support Supervisor in daily lease administration functions for residents and commercials, including but not limited to rent billings, adjustments, security deposits, move-ins, and move-outs
• Proactively resolve resident issues by fostering a solution-oriented mindset, reducing the need for follow-ups and ensuring concerns are effectively addressed
• Handle escalated cases by analyzing case history, communicating the resolution, and identifying gaps in service to best address resident and commercial concerns.
• Collaborate with internal and external business partners for timely action on legal inquiries, special resident credit programs, revised commercial leases, and other complex business matters
• Develop subject matter expertise to support resident and commercial tenants across the various property management systems, leveraging documented SOPs to facilitate learning and execution

What you should have:

• Rising professional in the multifamily residential industry with commercial tenant exposure
• 3-5 years of established work experience in Accounts Receivable
• Customer oriented to support our valued residents and business partners in a positive fashion
• Demonstrated Microsoft Office Skills with problem-solving ability particularly in excel
• Bachelor’s degree preferably in accounting, finance or economics
• Technical ability to be able to interact with various systems (Yardi, MRI a plus)
• Strong understanding of financial / data management.
• Ability to produce top quality deliverables, prioritizing under tight deadlines.
• Solid writing / communication skills across various stakeholders.
• Drive for continuous improvement; a desire to grow and take on ever increasing responsibility.
• … Doing any, or all of that, in a multi-family environment would be good too.

What we offer:

We know that if we take care of our team, everything else will fall into place. We aren’t perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go.

Base Salary: $30.00 – $34.50 hourly

Exact compensation may vary based on skills, experience & location.

Benefits:

• Beam provides a variety of benefits to team members, including health insurance coverage eligibly on your first day of work, retirement savings plan, paid parental leave, educational assistance, mental health resources, paid holidays and paid time off (PTO).

A few of the people you will work with:

• Zandra
• Jackie
• Judy
• Kathleen
• Leslie

Beam Living believes that diversity, equity, and inclusion among our teammates is critical to our success as a company. However, it is not enough to just BE diverse, diversity must be embraced! We want you to feel comfortable bringing your best self to work, which is why Beam Celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.

To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.