Senior Accounts Receivable & Collection Specialist

InteLogix; Salem (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic organization that empowers individuals and organizations to achieve their full potential. As a Senior Accounts Receivable & Collection Specialist, you will play a crucial role in managing customer accounts and ensuring timely payments. This position requires strong communication and problem-solving skills to handle customer inquiries and disputes effectively. You will work in a supportive environment where teamwork and integrity are valued. If you are looking for a role that offers growth and the chance to make a difference, this opportunity is for you.

Qualifications

• High School Diploma or GED is required; no student loans in default.
• Preferred: 6 months of collections or 1 year of customer service experience.

Responsibilities

• Respond to customer requests via phone and email in a fast-paced environment.
• Independently collect past due invoices and reconcile complex accounts.
• Train new team members on daily tasks.

Skills

Effective Communication

Problem Solving

Mathematical Concepts

Customer Service

Organizational Skills

Education

High School Diploma or GED

Tools

Windows-based Operating Systems

Job description

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

JOB SUMMARY :

The Senior Accounts Receivable & Collection Specialist is responsible for collection of customer accounts, providing prompt and accurate support to customers, sales representatives, field service representatives, and other company staff and the accurate reconciliation of accounts receivables portfolio of appr. 500-700 accounts.

Responsibilities

• Responding to external and internal customer requests via phone and email in a faced-paced, highly complex environment
• Independently collect past due invoices by contacting customers via phone, email or portal
• Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices / billings or cash applications.
• Advanced organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment
• Process daily and / or month-end Account reconciliations – spread sheets such as daily cash log
• Cash Application of payments to customer’s accounts received via credit cards, coordinating and collaborating with a centralized cash application team.
• Review / prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company
• Preparation of weekly aging report and prioritize accounts based on overdue status
• Account review for credit releases
• Train new team members on daily tasks

Qualifications

Education :

High School Diploma or GED is required; Must not have any student loans in default

Experience :

No experience necessary; 6 months of collections experience or 1 year of customer service experienceis preferred

Computer Experience :

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities :

• Communicate clearly and effectively, both orally and in writing
• Interpret a constant flow of information
• Work with and apply basic mathematical concepts
• Deal with difficult interactions with customers
• Respond to customer inquiries and statements effectively
• Write in a clear and concise manner
• Solve problems or issues that may come up
• Concentrate and focus for extended periods of time
• Cope with high-stress and changing environment
• Remain alert at all times
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements
• Communicate clearly and effectively, both orally and in writing

All job offers are contingent upon completion of drug and background checks.

InteLogix is an equal opportunity employer : M / F / Disabled / Vet