Senior Account Supervisor, Employee Engagement

ZN001 Zeno US; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Mental health resources (Headspace)

Job summary

Zeno Group in Atlanta, GA seeks a Senior Account Supervisor, Employee Engagement to lead internal communications and change programs for leading organizations. You will collaborate with clients, senior leaders and cross-functional teams to develop strategies that strengthen culture and help people understand where the organization is headed.

You'll have the opportunity to guide research, mentor junior staff, and provide strategic counsel while growing Zeno's Employee Engagement capabilities in a

Qualifications

• 6+ years of experience in employee engagement, internal communications, change management or related fields within an agency.
• Ability to translate business priorities into clear communication strategy.
• Strong writing, editing, storytelling and presentation skills for employee and executive audiences.
• Experience leading employee engagement initiatives and organizational change.
• Experience managing client relationships and multiple workstreams.
• Familiarity with research and employee insights for strategy.

Responsibilities

• Develop and lead employee engagement and internal communications strategies.
• Lead change management communications for organizational change.
• Guide research and employee insights initiatives to inform strategy and content.
• Oversee content for employee and leadership audiences.
• Provide strategic counsel and manage multiple workstreams across clients.
• Mentor junior team members and contribute to practice growth.
• Partner across disciplines to align internal programs with broader corporate communications.

Skills

Employee engagement

Internal communications

Change management

Strategic writing

Research & insights

Client relations

Project management

Mentoring juniors

Cross-functional collaboration

Tools

Qualtrics

Firstup

Job description

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

Senior Account Supervisor, Employee Engagement

Do you enjoy helping organizations connect with employees during times of change, growth and transformation? Are you passionate about creating communications strategies that engage employees, strengthen culture and help people understand where their organizations are headed? As a Senior Account Supervisor, Employee Engagement at Zeno, you will lead employee engagement, internal communications and change management programs for leading organizations. Working closely with clients, senior leaders and cross-functional teams, you will develop strategies that help organizations communicate effectively, strengthen employee experiences and navigate complex business and organizational change. This role is ideal for an experienced communications professional who enjoys both strategic thinking and hands‑on leadership. You'll have the opportunity to lead client programs, provide strategic counsel, manage integrated workstreams, mentor junior team members and help organizations create meaningful employee experiences.

About the Role

• Employee Engagement & Internal Communications Strategy: Develop and lead employee engagement and internal communications strategies that strengthen culture, improve employee experiences and support business and organizational priorities.
• Change Management Communications: Lead communications programs that help employees understand and navigate organizational change, translating complex business initiatives into clear and actionable communications.
• Research, Insights & Strategic Planning: Guide communications research and employee insights initiatives, translating findings into recommendations that inform strategy, content and program development.
• Content & Leadership Communications: Oversee the development of communications materials for employee and leadership audiences, ensuring content is clear, engaging and aligned with organizational objectives.
• Client Leadership & Strategic Counsel: Serve as a trusted day-to-day client advisor, providing strategic recommendations, anticipating needs and leading communications programs across multiple workstreams.
• Integrated Communications & Collaboration: Partner across disciplines to connect employee engagement strategies with broader corporate, reputation and external communications programs where appropriate.
• Team Leadership & Talent Development: Lead and mentor junior team members through clear direction, thoughtful feedback and opportunities to build their skills and grow professionally.
• Business Growth & Practice Development: Identify opportunities to expand client programs and contribute to new business, organic growth and initiatives that strengthen Zeno's Employee Engagement capabilities.

About You

• 6+ years of experience in employee engagement, internal communications, change management, corporate communications or related fields within an agency or similar environment.
• Experience developing and leading employee engagement and internal communications strategies that support organizational and business objectives.
• Experience leading communications for organizational change, transformation or other complex business initiatives.
• Ability to translate business priorities and complex information to clear communication strategy.
• Strong writing, editing, storytelling and presentation skills with experience developing content for employee, leadership and executive audiences.
• Experience conducting or overseeing communications research and applying employee insights to strategic recommendations.
• Strong understanding of internal communications channels, engagement platforms and employee listening approaches.
• Experience managing day‑to‑day client relationships and providing strategic counsel across multiple workstreams.
• Strong project and account management skills with experience managing timelines, budgets, resources and multiple priorities.
• Experience leading integrated teams and collaborating across communications disciplines.
• Experience mentoring, coaching and providing feedback to junior team members.
• Collaborative and adaptable mindset with curiosity about workplace culture, emerging technologies and evolving employee expectations.

Preferred Qualifications

• Familiarity with employee engagement and listening platforms such as Qualtrics, Firstup or similar tools.
• Experience developing executive and leadership communications programs.
• Experience leading integrated programs that connect internal communications with corporate affairs, reputation or external communications.
• Experience contributing to new business pitches or organic client growth.

Pay Range

Pay Range: $80,000 - $100,000 USD/yr. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue‑based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH's total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

Level 06 An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue‑based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.

About Our Benefits

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance.

• We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long‑term disability.
• Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best‑in‑class employee assistance program.
• Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support.
• And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self‑care time.
• Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach.
• And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy.
• These and other benefits are available to non‑temporary employees in the US.

Equal Employment Opportunities

Zeno Group, Inc. provides equal employment opportunities to applicants and employees. Employment decisions are made on the basis of job‑related criteria without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, national origin, disability, military, or veteran status, or any other classification protected by applicable law.

We invite all applicants to voluntarily self‑identify their race, ethnicity, and gender. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information obtained will be retained in a confidential file and separate from personnel records. This information may only be used in accordance with the provision of applicable federal laws, executive orders, and regulations.

If you want more information about any of the sections, please check with a company representative.

We are a rapidly‑growing agency that provides opportunities to learn, develop skills and collaborate with colleagues at all levels across our global network. Ask us about Zeno’s Day of Play, Zeno Gives Back (our global day of service), Fearless University, office happy hours and more. We are always looking for diverse talent who can bring great energy to our teams and our business.

Zeno is the place where careers are built and lives are lived.

A Fiercely Independent Agency

A Fiercely Independent Agency Zeno is an award‑winning, global integrated communications agency, born from PR, operating across North America, Europe and Asia. Zeno is – and always will be – for everyone. We are committed to fostering a global, diverse workforce where all employees feel valued, included and empowered. What sets Zeno apart is the people who comprise the agency – the unique perspectives, the varied worldviews and the impactful empathy – who are dedicated to driving positive change. To support our diverse workforce, we created safe‑space communities to connect with others who share similar backgrounds, experiences, identities, etc. These resources include: Black Voices, Zin Miedo (Latinx), PRide at Zeno (LGBTQ+), Asian‑cy (Asian and Pacific Islander), Zeno Village (working parents), Freshmen Homeroom (Intern, AAE, AE) and Healthy Minds (mental wellbeing).

To reinforce our commitments to DE&I and take action against systemic racism, Zeno launched ‘Act Together’ in 2020. The initiative is reflective of our shared responsibility to undertake the hard work that brings about real, positive outcomes within Zeno and the broader communications industry. The strengthened infrastructure and resources we put in place ensures that DE&I effectively informs everything we do. Act Together remains central to who we are and how we show up with the goal of lasting change. We will not waver in prioritizing this important work.