Senior Account & Relationship Manager

Wolters Kluwer N.V.; Minnesota; Hybrid; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k)

FSA/HSA

Commuter benefits

Tuition assistance plan

Vacation and sick time

Paid parental leave

Job summary

Wolters Kluwer N.V. seeks a Senior Account & Relationship Manager to drive adoption of its pharmacy productivity solutions in the U.S. You will align customer business goals with Wolters Kluwer capabilities, focusing on ROI and renewal strategies across a broad account base.

Collaborate with Sales, Marketing, Support and Training to optimize adoption, manage key accounts, and share best practices through content and presentations. Maintain CRM data and contribute to revenue growth.

Qualifications

• Education: High School diploma required or equivalent BA/BS preferred.
• Experience: 4+ years in a customer-facing role with proactive/reactive account management.
• Knowledge: strong communication, MS Office, and senior-level interaction.

Responsibilities

• Identify and prioritize pharmacy productivity accounts within territory.
• Monitor adoption rates and advise on ROI improvements.
• Coordinate with marketing, support and training to optimize engagement.
• Develop product understanding and relay roadmaps to customers.
• Keep CRM data up to date and manage renewals with pricing considerations.
• Support Sales in uncovering new opportunities within accounts.
• Handle red accounts and ensure action steps are completed.

Skills

Excellent communication

Industry software experience

Executive-level communication

Time management

Under pressure

MS Office proficiency

Education

High School diploma or equivalent/BA/BS preferred

Tools

CRM system

Job description

Basic Function Senior Account & Relationship Manager are subject matter experts when it comes to our products and the business processes which they facilitate. The Senior Account & Relationship Manager works with a broad cross‑section of our pharmacy productivity customers to strengthen adoption; identify opportunities to expand the footprint and help ensure the renewal of our products. Our Senior Account & Relationship Manager work strategically with their customer base, to understand their business objectives, determine the best approach for leveraging Wolters Kluwer capabilities, and provide recommendations on how to proceed. Senior Account & Relationship Manager are strong contributors to this team of competitive and experienced professionals focused on customer satisfaction, customer retention, and our customer's Return on Investment (ROI).

Essential Duties and responsibilities

• Proactively identify and prioritize pharmacy productivity accounts to focus efforts within a defined territory as based on perceived risk, potential growth, strategic value, and renewal timeframe.
• Closely monitor adoption rates of assigned accounts; provide keen insight into exactly how customers are using our service, and help them to improve their ROI on the application.
• Work closely with marketing and support and training to leverage best approach to efficiently and effectively communicate with customer base.
• Develop a complete understanding of Wolters Kluwer pharmacy productivity products and working knowledge of complementary products and services.
• Gather and create best practices for implementing and using our products to be disseminated to customers through content, conversations and presentations.
• Act as liaison between product management and the customer to be an expert on the product, understand the roadmap and escalating critical product issues.
• Facilitate transitions following new implementations or re‑implementation.
• Maintain up to date information in our Customer Relationship Management (CRM) system for assigned customer base.
• Work collaboratively with Sales team who are responsible for driving revenue opportunities across a diverse account base through uncovering new business opportunities within the territory.
• Maintain reference information on pharmacy productivity accounts.
• Take ownership of identified Red Accounts for assigned pharmacy productivity client base and ensures that action steps are completed and Red account status resolved.
• Research and lock down renewals that include a price increase and negotiate in the renewal process.
• Be available to assist Implementation teams on issues that arise during implementation of our Standard accounts.

Other Duties

• Performs other duties as assigned by supervisor.

Job Qualifications

• Education: High School diploma required or equivalent BA/BS preferred.
• Experience: Minimum of 4 year’s experience in a customer facing position that required a mix of proactive and reactive account management or interaction.
• Other Knowledge, Skills, Abilities or Certifications:
  • Excellent oral and written communication skills
  • Experience with industry based software applications
  • Experience working with senior executive level personnel
  • Proven time management and prioritization skills
  • Ability to work well under pressure
  • Intermediate Microsoft Office Suite skills
• Travel requirements: Up to 5 % travel may be required (occasional site visits and tradeshows).

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you— not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

$57,400.00 - $98,350.00 USD. This role is eligible for Commission. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.

Additional Information

• Medical Plans
• Dental Plans
• Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us.

Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Well-being: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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