Forward Deployed Engineer

Wolters Kluwer N.V.; New York (NY); On-site; USD 215,000 - 384,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Job summary

Wolters Kluwer Health seeks a Forward Deployed Engineer to bridge customer problems with practical software solutions, delivering measurable outcomes. You will work with executives, clinicians, IT teams, and product partners to define use cases, validate impact, and drive reusable patterns across WK Health platforms.

The role emphasizes AI-enabled capabilities, secure SDLC, and field learning that can be generalized into platform features and APIs.

Qualifications

• Bachelor’s degree in computer science, software engineering, biomedical informatics, data science, health informatics, or equivalent practical experience.
• Advanced degree preferred but not required.
• 7+ years in software engineering, customer-facing engineering, solution architecture, or related product technology roles.
• Production-quality software experience in enterprise &/or regulated environments.
• Healthcare technology experience across clinical workflows, EHR/payer/pharmacy systems, or digital health.

Responsibilities

• Discover and Frame Outcomes with customers and stakeholders.
• Build, integrate, test, and deploy prototypes and product extensions.
• Apply healthcare integration patterns (HL7 FHIR, SMART on FHIR, CDS Hooks) and modern engineering practices.

Skills

Python

TypeScript/JavaScript

Java

C#

Go

Education

Bachelor’s degree in computer science or related field

Advanced degree preferred

Tools

HL7 FHIR

SMART on FHIR

CDS Hooks

APIs

Job description

About the Role

Wolters Kluwer Health has a strong foundation in trusted clinical decision support. We are extending that foundation into outcome-focused solutions that connect clinical content, data, AI, and workflow to help customers improve clinical, operational, financial, and experience outcomes. The Forward Deployed Engineer is a product-minded, hands-on engineer who works with strategic customers and WK teams to discover high-value problems, build working solutions, validate impact, and turn repeatable patterns into scalable WK Health capabilities. The role reports into Technology and partners closely with Product. This is not a professional services, implementation delivery, or sales engineering role. It is a product-embedded engineering role that learns from real customer environments, accelerates adoption of WK Health platforms, and shapes reusable product direction across the Health division, including AI-enabled capabilities building on the momentum of our Expert AI propositions.

Job Description

The FDE owns the path from customer problem to technical proof, measured outcome, and product feedback. They build fast, practical solutions while protecting safety, security, quality, and long-term maintainability. No direct reports are expected initially; the role may lead cross-functional virtual squads or technical workstreams. Essential Duties and Responsibilities: Discover and Frame Outcomes. Work with customer executives, clinical leaders, informaticists, pharmacists, IT/data teams, and end users to understand workflows, constraints, decision points, and adoption barriers. Translate ambiguous needs into outcome hypotheses, use cases, success metrics, acceptance criteria, prototypes, and implementation options anchored in measurable customer value. Build, Integrate, and Validate Design, code, integrate, test, and deploy prototypes and product extensions using WK Health assets, APIs, data, AI capabilities, and platform services. Apply healthcare integration patterns where appropriate, including HL7 FHIR, SMART on FHIR, CDS Hooks, secure APIs, and cloud-native approaches. Use modern engineering practices, including Spec Driven Development, automated testing, observability, secure SDLC, and AI-assisted or agentic development with human accountability. Make Field Learning Reusable Design with reuse as the default; convert field-built patterns into APIs, connectors, reference architectures, templates, evaluation harnesses, playbooks, and product backlog input. Work with Product and Engineering to determine what should become a platform capability, packaged solution, roadmap priority, or retired one-off pattern. Navigate Responsibly Build AI-enabled workflows grounded in trusted content, clear user intent, human oversight, auditability, and post-deployment monitoring. Partner with clinical, editorial, security, privacy, legal, and compliance teams to align solutions with WK responsible AI principles, healthcare safety, and data governance expectations. Create alignment across WK and customer teams with clarity, humility, curiosity, and judgment; communicate tradeoffs and push for impact without creating unsupported customization or unmanaged risk.

Experience, qualifications

• Bachelor’s degree in computer science, Software Engineering, Biomedical Informatics, Data Science, Health Informatics, Engineering, or equivalent practical experience.
• Advanced degree preferred but not required.
• 7+ years in software engineering, customer-facing engineering, solution architecture, technical product management, or related product technology roles.
• Production-quality software experience in enterprise &/or regulated environments.
• Healthcare technology experience across clinical workflows, EHR/payer/pharmacy systems, healthcare data platforms, or digital health. (HL7 FHIR, SMART on FHIR, CDS Hooks, RxNorm, SNOMED CT, LOINC, ICD-10, CPT, NDC, Integration with Epic, Oracle Health/Cerner, MEDITECH, Athenahealth, payer platforms)
• Modern software delivery with AI/GenAI, LLMs, RAG, agentic workflows, AI evaluation, prompt/retrieval testing, or responsible AI governance.
• Ability to turn customer or stakeholder problems into requirements, prototypes, working software, and measurable outcomes.
• Comfort operating across product, technology, commercial, clinical, security, and customer teams.

Competencies

• Strong programming ability in Python, TypeScript/JavaScript, Java, C#, Go, or comparable languages; mobile development is a plus.
• Resourceful problem-solving: move quickly from unclear problem to practical solution while preserving a path to scale and supportability.
• Product mindset: prioritize outcomes, adoption, reuse, and roadmap learning over one-off delivery.
• Low-ego collaboration: push teams constructively, share credit, and focus on customer and team success.

Key Performance Indicators

• Customer outcomes and adoption: agreed workflow, safety, data quality, operational, or experience metrics.
• Time-to-value: speed from discovery to proof of value and from proof of value to production-ready deployment path.
• Reuse and productization: field patterns converted into reusable assets, platform capabilities, packaged solutions, or backlog input.
• Engineering quality: reliability, security/privacy alignment, test coverage, operational readiness, and low rework.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

Compensation: $215,100.00 - $384,400.00 USD. This role is eligible for Bonus. Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Full details of our benefits are available upon request.

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR and other data privacy policies on our Careers Privacy and Cookies page.