Senior Account Manager-Uniforms

The Brooks Brothers Group; New York (NY); On-site; USD 90,000 - 160,000; Full time

Benefits offered by this job

Health care

Life insurance

401(k) match

Paid time off

Overtime pay

Flexible work schedule

Employee discount

Job summary

Catalyst Brands is seeking a Senior Account Manager to lead a large-scale uniform program for a global airline. You will be the primary liaison between the client and internal teams, driving results and fostering long-term partnerships.

The role requires strategic account leadership, high visibility, and the ability to deliver exceptional client experience while supporting growth initiatives within a rapidly expanding division.

Qualifications

• 10+ years of account management or client services experience, preferably in apparel, uniforms, or retail.
• Proven success in managing complex client relationships with strong communication and follow-up skills.
• Deep understanding of garment production lifecycle from design to delivery.

Responsibilities

• Own and manage all aspects of the uniform program for a flagship global airline client.
• Serve as the main point of contact for clients, delivering proactive updates and strategic guidance.
• Collaborate with planning, operations, and customer service to meet program KPIs.
• Lead seasonal replenishment and distribution efforts to minimize stockouts.

Skills

Account management

Client relationships

Strategic leadership

Cross-functional collaboration

Forecasting and analytics

Job description

11 Pennsylvania Plaza, New York, NY 10001, USA

Job Description

Posted Monday, November 24, 2025 at 6:00 AM

We’re seeking an experienced, relationship-driven Senior Account Manager to lead one of Catalyst’s most dynamic uniform programs—supporting a global Fortune 500 airline. This is a high-visibility, client-facing role with significant opportunity for growth and impact within a rapidly expanding division of our business.

About the Role:

We are seeking a seasoned Senior Account Manager to manage large-scale uniform program for a global fortune 500 airline. This role combines strategic account leadership, day to day management, and cross-functional collaboration to ensure seamless program execution, exceptional client experience, and sustainable growth. You will serve as the primary liaison between our clients and internal teams, driving results and building long-term partnerships.

Key Responsibilities:

• Own and manage all aspects of the uniform program for a flagship global airline client.
• Serve as the main point of contact for clients, delivering proactive updates, responsive support, and strategic guidance
• Collaborate with planning, operations, and customer service teams to ensure program KPIs are met.
• Lead seasonal replenishment and distribution efforts, minimizing stockouts and supporting order fulfillment.
• Review reports, analyze data to evaluate and take necessary actions to remediate roadblocks
• Develop and maintain a Time & Action calendar for new developments, ensuring realistic timelines and clear expectations for all stakeholders.
• Monitor program performance, including sales, inventory, and financial metrics; provide accurate forecasts and actionable insights.
• Manage escalations and facilitate cross-functional problem-solving to drive continuous improvement.
• Detailed reporting, inventory planning, and cross-functional coordination to deliver seamless service.
• Mentor and develop support staff with a leadership style grounded in integrity and trust.

Qualifications:

• 10+ years of experience in account management or client services, preferably within apparel, uniforms, or retail.
• Proven success in managing complex client relationships with exceptional communication and follow-up skills.
• Deep understanding of the garment production lifecycle—from design to delivery.
• Experience working with third-party vendors and supply chain partners.
• Requires analytical skills, independent decision-making, and the ability to work under pressure
• Strong interpersonal skills, able to lead cross-functional teams and engage with senior client stakeholders.
• Problem-solving mindset with experience driving process improvements
• Highly detail-oriented, organized, and capable of managing multiple priorities.
• Financial acumen, with experience in sales forecasting and planning.

Pay is based on several factors including but not limited to position offered and work experience. In addition to your salary, Catalyst Brands offers a benefits package, including health care (medical, prescription, dental, vision), company paid life insurance and long term disability, 401(k) plan with company match, paid time off programs starting with minimum 15-days based on role, overtime pay (if hourly), flexible work schedule, and a generous employee discount program (all benefits are based on eligibility). Additional information regarding the benefits for this position can be found here: https://sparcbenefits.com/Candidate-Benefits-Highlights

Reasonable Accommodation

The Company is committed to providing reasonable accommodation to enable qualified employees with disabilities to perform the essential functions of their jobs as required by the Americans with Disabilities Act (ADA).

Catalyst Brands is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law (“Protected Characteristics”).

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.
• Ability to maintain regular and timely attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Ability to remain in a stationary position for up to 8 hours per day
• Ability to constantly operate a computer, other office equipment and look at a monitor for up to 8 hours per day
• Ability to clearly and accurately communicate and exchange information verbally, in writing, or through other means in person, telephonically, or through virtual communication methods
• Ability to reach at or below shoulder level
• Ability to carry equipment, move boxes/samples, etc.
• For Stores & Distribution Centers : Bend, lift, open and move product and fixtures up to 50 lbs., as needed.

Please note that the deadline for submitting your application for this position is three weeks from the date the job posting was published.

Send posting compliance concerns to [e-mail] . This email is only for compliance concerns. Do not send compliance questions to the Company's retail locations or to the corporate office.

11 Pennsylvania Plaza, New York, NY 10001, USA