Senior Account Manager - Tech Services Career Growth

Devsu; United States; Hybrid; USD 90,000 - 170,000; Full time

Benefits offered by this job

Hybrid work flexibility

Meetups in Florida offices

Opportunities to attend tech events

Job summary

Devsu, a fast-growing software nearshore and U.S.-based delivery leader, is expanding its Growth Team with a Senior Account Manager focused on strategic client relationships and revenue expansion.

You will own a portfolio of enterprise and mid-market clients, drive upsell and retention, and partner with Delivery, Operations, and Marketing to deliver outcomes while shaping scalable account management playbooks.

Qualifications

• 5+ years of account management in technology services, digital transformation, or software consulting.
• Proven success in meeting or exceeding growth and retention goals.
• Experience managing a $2M+ book of business with revenue expansion.
• Strong communication and executive relationship-building skills.

Responsibilities

• Own and grow a portfolio of enterprise and mid-market clients.
• Drive upsell and cross-sell opportunities aligned with client goals.
• Maintain retention and satisfaction and prevent churn.
• Develop strategic account plans and success roadmaps aligned with KPIs.
• Lead renewal negotiations, pricing discussions, and revenue forecasting.
• Collaborate with Delivery, Operations, and Marketing to ensure outcomes.

Skills

Enterprise selling

Upsell strategy

Revenue forecasting

CRM discipline

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce / HubSpot

Job description

Senior Account Manager - Tech Services Career Growth — Remote

This is a high-impact, high-visibility senior IC role reporting directly to the Chief Growth Officer — a strong signal that account management is a strategic priority, not an afterthought. The opportunity to shape frameworks and playbooks from the ground up is rare and valuable for career trajectory.

Compensation context: No salary range is disclosed. For a Senior Account Manager in tech services managing a $2M+ book of business in Florida, market rates typically range from $90,000–$130,000 base, with OTE (including bonus) of $120,000–$170,000+. Push for explicit OTE clarity and bonus structure details during interviews.

Skills developed in this role:

• Enterprise consultative selling and upsell strategy in tech services
• Revenue forecasting, CRM discipline (Salesforce/HubSpot)
• Building scalable account management frameworks — a transferable, senior-level skill

Green flags: Direct CGO reporting line, autonomy, process-building ownership, and exposure to digital transformation / nearshore delivery — all marketable skills.

Watch for: No explicit PTO policy mentioned, no health/dental benefits listed (clarify), and the "growing function" framing means you may face organizational ambiguity in early months. Ideal for a self-starter comfortable with some structural uncertainty in exchange for high ownership.

About Devsu

Devsu helps businesses innovate faster through world-class software development and digital transformation expertise. Our teams deliver measurable results across nearshore and U.S.-based delivery centers.

We're expanding our U.S. Growth Team to deepen relationships with our existing clients and scale our account management capabilities. This position plays a key role in shaping Devsu's long-term client success and revenue growth strategy.

This role is primarily remote, with in-office or satellite office meetups once or twice a month.

Role Overview

As a Senior Account Manager, you will own and grow a portfolio of Devsu's most valuable clients. You will be responsible for driving upsell revenue, account growth, and long-term retention through trusted partnerships and consultative engagement.

This is a strategic and entrepreneurial role that combines commercial ownership, process leadership, and client advocacy. You'll work closely with Delivery and Operations teams to ensure success across accounts, proactively identify opportunities for expansion, and help define how Devsu builds and scales account management as a core organizational capability.

While the initial focus is on managing existing client relationships, you'll also have opportunities to represent Devsu at local and national tech events, conferences, and networking engagements to build new relationships and elevate our brand presence.

Ideal Candidate Background

We're targeting experienced Account Managers or Client Partners who have driven measurable upsell and retention results within technology services firms or software consultancies. You've likely worked in a dynamic, mid‑market environment where you directly influence revenue growth, account strategy, and client experience—ideally across agile development, nearshore delivery, or digital transformation engagements.

This role is best suited for professionals motivated by measurable outcomes, entrepreneurial autonomy, and the chance to shape an emerging account management function at a growing tech company.

Key Responsibilities

• Manage key client relationships: Serve as the senior point of contact for a portfolio of enterprise and mid-market technology clients.
• Drive account growth: Identify, scope, and close upsell and cross-sell opportunities that align with client goals and Devsu's core capabilities.
• Ensure retention and satisfaction: Maintain exceptional client satisfaction and prevent churn through proactive relationship management and value-driven delivery.
• Develop strategic account plans: Create client-specific growth strategies and success roadmaps aligned with quarterly and annual KPIs.
• Commercial & financial ownership: Lead renewal negotiations, pricing discussions, and contract changes. Accurately forecast revenue, retention, and pipeline growth.
• Operational excellence: Collaborate cross-functionally with Delivery, Operations, and Marketing to ensure impactful, high-quality outcomes that exceed client expectations.
• Define and improve processes: Partner with leadership to formalize scalable account management frameworks, playbooks, and success metrics.
• Mentor and collaborate: Share knowledge and best practices to help build a culture of account management excellence within Devsu.
• Market presence: Represent Devsu at industry events and client engagements to strengthen relationships, visibility, and partnership opportunities.
• Own your portfolio: Operate with the autonomy and accountability typical of high-growth technology services environments.

Key Performance Indicators (KPIs)

• Upsell Revenue (quarterly and annual targets)
• Account Growth (% increase in service or project value)
• Revenue Retention (%)
• Account Retention and Satisfaction (renewal and NPS metrics)

Requirements

• 5+ years of experience in account management, client success, or enterprise relationship management, ideally within technology services, digital transformation, or software consulting.
• Demonstrated success in meeting or exceeding growth and retention goals.
• Experience managing a $2M+ book of business with proven revenue expansion results.
• Strong communication, negotiation, and executive relationship-building skills.
• Solid understanding of technology and digital solutions, with the ability to speak confidently to both technical and business stakeholders.
• Proficiency with CRM and reporting tools (Salesforce, HubSpot, or equivalent).
• Ability to travel domestically (estimated 20–30%) for client meetings and industry events.

Preferred:

• Experience in high-growth technology consultancies or nearshore software development.
• Familiarity with building or scaling account management frameworks from the ground up.
• Bachelor's Degree in Business, Marketing, or related discipline (MBA a plus).

At Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you'll enjoy:

• Influence and help shape the foundation of a growing Account Management function.
• High-visibility role reporting directly to the Chief Growth Officer.
• Competitive base salary with performance-based incentives tied to growth and retention success.
• Hybrid work flexibility based in Florida.
• A culture rooted in innovation, collaboration, and long-term partnership with clients.
• Compensation plan: Base Salary + Performance Bonus tied to two primary metrics (Upsell Revenue Growth & Revenue Retention).

Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.

Is this role fully remote or does it require time in office? The role is primarily remote but requires in-office or satellite office meetups once or twice a month. The position is based in Florida. How much travel is required for this position? The role requires an estimated 20–30% domestic travel for client meetings and industry events, in addition to the monthly local meetups. What is the compensation structure for this role? Devsu offers a competitive base salary plus a performance bonus tied to two primary metrics: Upsell Revenue Growth and Revenue Retention. No specific salary range is published. What type of clients will I be managing? You will manage a portfolio of enterprise and mid-market technology clients, serving as their senior point of contact and driving upsell, cross-sell, and retention outcomes. Is experience in nearshore software development required? It is listed as preferred, not required. The core requirement is 5+ years of account management within technology services, digital transformation, or software consulting, with a proven track record managing a $2M+ book of business.

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