Senior Account Manager

FrontApp Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Private health insurance

Paid parental leave

Flexible time off

Work from home Monday and Friday

Mental health support

Family planning support

Lifestyle stipend $100 per month

Wellness Days

Winter Break

Job summary

Front is seeking a Senior Account Manager to own a portfolio of Front's largest strategic accounts, managing renewals, upsell, cross-sell, and net revenue retention. You will close multi-year deals and negotiate terms with stakeholders.

You'll work closely with a Customer Success Manager and cross-functionally with Sales, Support, Product, and Marketing to remove blockers and drive revenue growth across your territory.

Qualifications

• 5+ years carrying a number in Account Management, Renewals, or a commercial Customer Success role in SaaS, with a track record of hitting or beating quota.
• Proven closer with experience in multi-stakeholder negotiations and multi-year contracts.
• Experience positioning and selling services or premium packages as part of the deal.
• Data-driven with ability to use usage and health signals to justify the business case.
• Strong negotiation and relationship-building skills to push for better deals.
• Process-driven with ability to scale a larger book while protecting deals.
• Able to collaborate with CSMs, Solutions Architects, or technical teams; own commercial outcomes.
• Fluency with AI tools to move faster and automate repetitive tasks.

Responsibilities

• Own the number for a portfolio of Front's largest strategic accounts — renewals, upsell, cross-sell, and net revenue retention are your quota
• Run and close complex, multi-stakeholder negotiations, from renewal terms to premium package upsells to multi-year contracts
• Hunt for expansion inside your existing book — using usage and health signals from your CSM partner to find the next deal before the customer asks
• Build the pitch: position services and premium packages as revenue-driving add-ons, not afterthoughts
• Forecast like a pro — accurate, defensible pipeline and renewal forecasting that leadership can plan the business around
• Set the standard for the team — your deal strategy and negotiation playbook become what other AMs copy
• Go toe-to-toe cross-functionally with Sales, Support, Product, and Marketing to clear blockers and close faster
• Represent the customer's voice in pricing and packaging conversations — and use it to close bigger deals

Skills

Account management

Deal closing

Upsell selling

Data-driven

Negotiation

Process mindset

Cross-functional collaboration

AI tools

Job description

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous accolades, including a Certified Great Place to Work in 2026, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune's Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

Front's Account Management team owns a book of business — and turning that book into revenue is the job. As a Senior Account Manager, you'll run point on Front's largest, most strategic accounts: closing renewals, hunting for expansion, and negotiating your way to bigger deals every quarter. This is a quota-carrying seat for someone who treats every account like a pipeline of upside, not a maintenance task.

You'll be paired with a Customer Success Manager who keeps the product humming, but the commercial number is yours. Win the renewal, land the upsell, close the multi-year deal. This role is built for a closer who wants a bigger book, bigger deals, and the autonomy to run their territory like a business.

What will you be doing?

• Own the number for a portfolio of Front's largest strategic accounts — renewals, upsell, cross-sell, and net revenue retention are your quota

• Run and close complex, multi-stakeholder negotiations, from renewal terms to premium package upsells to multi-year contracts

• Hunt for expansion inside your existing book — using usage and health signals from your CSM partner to find the next deal before the customer asks

• Build the pitch: position services and premium packages as revenue-driving add-ons, not afterthoughts

• Forecast like a pro — accurate, defensible pipeline and renewal forecasting that leadership can plan the business around

• Set the standard for the team — your deal strategy and negotiation playbook become what other AMs copy

• Go toe-to-toe cross-functionally with Sales, Support, Product, and Marketing to clear blockers and close faster

• Represent the customer's voice in pricing and packaging conversations — and use it to close bigger deals

What skills and experience do you need?

• 5+ years carrying a number in Account Management, Renewals, or a commercial Customer Success role in SaaS, with a track record of hitting or beating quota

• Proven closer — you've run complex, multi-stakeholder negotiations and multi-year contracts and won

• Track record positioning and selling services or premium packages as part of the deal, not a separate ask

• Sharp with data — you use usage and health signals to build the business case and know exactly which accounts to push

• A negotiator's instincts and the relationship chops to keep the customer close while still pushing for the better deal

• Process-driven — you build the systems and playbooks that let you run a bigger book without dropping deals

• Comfortable partnering with CSMs, Solutions Architects, or technical teams, but never confused about who owns the commercial outcome

• Fluency with AI tools and a bias toward using them to move faster, think sharper, and automate the repetitive

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Flexibility to work from home Monday and Friday, unless posted as a fully remote role

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice