Manager - Client Services - Life Sciences

RR Donnelley

Chicago (IL)

On-site

USD 77,900 - 124,600

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision coverage

401(k) with match

Tuition assistance

Paid time off

Job summary

A leading global provider of marketing solutions is seeking an individual to manage strategic customer relationships. The role involves driving account revenue growth, consulting with clients, and ensuring project compliance. Candidates should possess a Bachelor's degree and 8 years of related experience. Strong organizational and communication skills are essential. The position offers a competitive salary range between $77,900 and $124,600 along with comprehensive benefits including medical coverage and retirement plans.

Qualifications

8 years of relevant work experience.
Ability to organize and prioritize resources.
Capable of explaining policies clearly.

Responsibilities

Manage account activities to enable sales focus.
Consult with customers to develop improved solutions.
Provide monthly reports on spend and projects.

Skills

Excellent functional computer knowledge

Organizational skills

Mentoring juniors

Problem resolution

Communication skills

Education

Bachelor’s degree in a relevant discipline

Tools

Microsoft Windows

MAC OS

Job description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and worldwide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

This role focuses on the company’s largest and most complex strategic customers. The incumbent will cultivate, own, and manage client relationships at all levels of the organization, serving as the trusted customer advisor. Responsibilities include maintaining the health and retention of the account, driving account revenue growth, expanding product and service offerings, and developing alternate revenue streams. The position leads efforts related to strategic initiatives, continuous support model improvements, and compliance to achieve contractual targets and performance metrics, collaborating extensively with customers, RRD stakeholders, and external print and service providers.

Responsibilities

Manage account activities during and after the sale to enable Sales Representatives to focus on selling activities.
Respond to customer requests and inquiries regarding current and future work.
Resolve issues that arise during production of customer products; keep leadership and sales team informed of project status, progress, issues, enhancements, and modifications as required.
Maintain accurate, complete, up-to-date standard operating procedures and detailed account history.
Assist in the implementation and execution of products and services.
Consult with Customers to understand business issues and goals, and work with customers to develop improved solutions to business needs.
Work with Sales and Leadership to develop and prepare sales product presentations for up‑sell and new business opportunities.
Identify customer needs and opportunities to secure new business in collaboration with Sales Representatives, Sales Management, and Leadership.
Maintain up-to-date knowledge of industry trends, new products, specifications, competitor strengths and weaknesses, and communicate new information to Sales Representatives.
Assist in specific customer projects as assigned by sales management.
Act as the primary agent of problem resolution and Customer Service enhancement.
Work with Customer to manage their print and communication needs.
Partner with Customer to ensure all goals and objectives are met on a project-by-project basis.
Assist, maintain, and manage specifications, quoting process, and order entry.
Guide staff in developing custom printing projects, including size, material, print recommendations, and researching new idea elements.
Facilitate creation of prototypes and development of custom print pieces.
Maintain all Customer compliance procedures and ensure the Customer’s branding guidelines are met.
Work with vendors to ensure SLAs are met and products are received by the customer on time.
Recommend moving print work to other sites/vendors when issues arise.
Provide monthly reports on spend, internal vs. external source, and number of projects.

Qualifications

Bachelor’s degree in a discipline related to functional work or role with 8 years of relevant work experience.
Consistently identify critical elements, variables, and alternatives to develop solutions.
Organize and prioritize existing resources, incorporating new information as needed to implement effective solutions.
Apply excellent functional computer knowledge, utilizing Microsoft Windows, MAC, or other technical tools to complete assignments.
Demonstrate expertise in all tools or applications used to complete work assignments.
Mentor junior level team members in the use of tools and/or systems.
Explain programs, policies, and procedures in a language that is understood by others.
Modify communication style, both formal and informal, to match the appropriate level of the targeted audience.
Understand the impact of a message on the organization or customer.
Occasional travel may be required.
Additional job requirements may be listed on the staffing requisition.

Additional Information

All your information will be kept confidential according to EEO guidelines.

The national pay range for this role is $77,900 to $124,600 per year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based on education, skills, experience, proficiency, performance, shift, and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission, or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance, and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.

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