Senior Account Manager, Institutional Trust & Client Service

Northern Trust Corp; Chicago (IL); Hybrid; USD 74,000 - 126,000; Full time

Benefits offered by this job

401k and pension

Health and welfare benefits (medical,

Dental, vision, spending accounts and?

Paid time off

Parental and caregiver leave

Life & accident insurance

Discretionary bonus program

Job summary

Northern Trust is seeking a Senior Account Manager within Institutional Trust to support large institutional asset owner clients, including corporations, insurance companies, public funds, foundations, endowments, and not-for-profit healthcare organizations. You will manage day-to-day client-directed cash, FX, and trade activity, serving as a trusted resource for clients and internal partners.

You will resolve transaction inquiries, provide guidance on the transaction initiation platform, and

Qualifications

• 2–3 years of experience in financial services, trust/custody, accounting, or a related field, with client servicing experience.
• Strong knowledge of trust and custody operations, securities, and financial services.
• Strong client service, communication, and relationship management skills.
• Strong analytical and problem-solving skills with the ability to identify and resolve client issues.
• High attention to detail with the ability to manage operational and transaction-related risk.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to collaborate effectively across client service, operations, and other internal partner teams.

Responsibilities

• Serve as a primary point of contact for client-directed cash, foreign exchange, and trade activity.
• Manage and resolve client and internal inquiries related to transaction activity, including transaction confirmations, issues, and exceptions.
• Review client cash balances and coordinate the resolution of exceptions resulting from client-directed activity.
• Partner with the broader Client Service Team, internal business areas, clients, and external vendors to facilitate accurate and timely transaction execution.
• Serve as a subject matter expert on Northern Trust’s online transaction initiation platform, providing guidance, demonstrations, and training to new and existing clients.
• Develop, maintain, and enhance client-specific procedures to support effective service delivery and risk management.
• Develop a strong understanding of assigned clients and build trusted relationships with key client contacts.
• Proactively identify opportunities to improve processes, controls, and the overall client experience.
• Participate actively in internal Client Service Team meetings and client meetings as needed.
• Identify, escalation, and manage risks associated with client-directed activity to protect both clients and Northern Trust.

Skills

Client service

Relationship management

Analytical skills

Problem-solving

Attention to detail

Multi-tasking

Collaboration

Job description

Northern Trust is seeking a Senior Account Manager within Institutional Trust to support large institutional asset owner clients, including corporations, insurance companies, public funds, foundations, endowments, and not-for-profit healthcare organizations. You will manage day-to-day client-directed cash, FX, and trade activity, serving as a trusted resource for clients and internal partners.

You will resolve transaction inquiries, provide guidance on the transaction initiation platform, and