Senior Account Manager, Institutional Trust

The Northern Trust Company; Chicago (IL); Hybrid; USD 74,000 - 126,000; Full time

Job summary

The Northern Trust Company is hiring a Senior Account Manager within Institutional Trust to support large institutional asset owner clients, including corporations, foundations, and not-for-profit healthcare organizations. You will manage day-to-day client cash, FX, and trade activity while coordinating across internal teams to deliver high-quality service.

You will resolve inquiries, share expertise on the online transaction platform, and help identify process improvements and manage

Qualifications

• 2-3 years of experience in financial services, trust/custody, accounting, or a related field, with client servicing experience.
• Strong knowledge of trust and custody operations, securities, and financial services.
• Strong client service, communication, and relationship management skills.
• Strong analytical and problem-solving skills with the ability to identify and resolve client issues.
• High attention to detail with the ability to manage operational and transaction-related risk.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to collaborate effectively across client service, operations, and other internal partner teams

Responsibilities

• Serve as a primary point of contact for client-directed cash, foreign exchange, and trade activity.
• Manage and resolve client and internal inquiries related to transaction activity, including transaction confirmations, issues, and exceptions.
• Review client cash balances and coordinate the resolution of exceptions resulting from client-directed activity.
• Partner with the broader Client Service Team, internal business areas, clients, and external vendors to facilitate accurate and timely transaction execution.
• Serve as a subject matter expert on Northern Trust's online transaction initiation platform, providing guidance, demonstrations, and training to new and existing clients.
• Develop, maintain, and enhance client-specific procedures to support effective service delivery and risk management.
• Develop a strong understanding of assigned clients and build trusted relationships with key client contacts.
• Proactively identify opportunities to improve processes, controls, and the overall client experience.
• Participate actively in internal Client Service Team meetings and client meetings as needed.
• Identify, escalation, and manage risks associated with client-directed activity to protect both clients and Northern Trust.

Skills

Client servicing

Trust/custody operations

Analytical skills

Communication

Relationship management

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Senior Account Manager, Institutional Trust

Role Summary

As a Senior Account Manager within Institutional Trust, you will serve as a key member of the Client Service Team supporting large institutional asset owner clients, including corporations, insurance companies, public funds, foundations, endowments, and not-for-profit healthcare organizations.

In this client-facing role, you will manage day-to-day client-directed cash, foreign exchange, and trade activity while serving as a trusted resource for clients and internal partners. You will resolve transaction-related inquiries, provide expertise and training on Northern Trust's transaction initiation platform, and coordinate across internal teams and external providers to deliver a high level of client service. You will also play an important role in identifying process improvements and managing operational risk associated with client-directed activity.

Major Duties

• Serve as a primary point of contact for client-directed cash, foreign exchange, and trade activity.


• Manage and resolve client and internal inquiries related to transaction activity, including transaction confirmations, issues, and exceptions.


• Review client cash balances and coordinate the resolution of exceptions resulting from client-directed activity.


• Partner with the broader Client Service Team, internal business areas, clients, and external vendors to facilitate accurate and timely transaction execution.


• Serve as a subject matter expert on Northern Trust's online transaction initiation platform, providing guidance, demonstrations, and training to new and existing clients.


• Develop, maintain, and enhance client-specific procedures to support effective service delivery and risk management.


• Develop a strong understanding of assigned clients and build trusted relationships with key client contacts.


• Proactively identify opportunities to improve processes, controls, and the overall client experience.


• Participate actively in internal Client Service Team meetings and client meetings as needed.


• Identify, escalation, and manage risks associated with client-directed activity to protect both clients and Northern Trust.

Qualifications & Experience

• 2-3 years of experience in financial services, trust/custody, accounting, or a related field, with client servicing experience.


• Strong knowledge of trust and custody operations, securities, and financial services.


• Strong client service, communication, and relationship management skills.


• Strong analytical and problem-solving skills with the ability to identify and resolve client issues.


• High attention to detail with the ability to manage operational and transaction-related risk.


• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.


• Ability to collaborate effectively across client service, operations, and other internal partner teams

#hybrid

Salary Range

$74,200 - 126,200 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world