Senior Account Manager-Customer Success

Vetcove Inc.; Northern (KY); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

100% remote within the USA

Medical, Dental, and Vision Insurance

Automatic 401k contribution

Employee referral program

At home office set up

Bi-annual company retreats

Open vacation policy

Equity

Monthly team events

Job summary

Vetcove Inc. is seeking a Senior Account Manager to lead relationships with corporate veterinary hospital consolidators and grow strategic partnerships.

You will serve as the primary contact, design account strategy, conduct executive business reviews, collect product feedback, and help shape our roadmap while managing multiple high-value accounts from a remote role across the USA.

Qualifications

• Bachelor's degree required.
• 8+ years in account management.
• Strong verbal, written, and presentation skills.
• Excellent time and process management.
• Strong analytical skills.
• Proven ability to develop executive relationships.

Responsibilities

• Serve as the main point of contact for day-to-day client communication and oversight.
• Design and lead Vetcove’s corporate accounts strategy.
• Position yourself as a strategic partner to key stakeholders in named accounts.
• Craft narratives and prove customer value through business reviews and strategic touch-points.
• Develop feedback loops from customer input to inform product development.
• Create roadmaps to progress accounts toward platform goals and growth.

Skills

Account management

Executive relationships

Analytical skills

Verbal communication

Written communication

Time management

Process management

Presentation skills

Education

Bachelor's Degree

Job description

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.

About the position

Vetcove is looking for a Senior Account Manager. As the veterinary market continues to consolidate, we’re looking for someone to develop, maintain, and grow our relationships with the key veterinary hospital consolidators. You’ll be leading all of our efforts in this aspect of the business.

As a Senior Account Manager you will be responsible for working directly with our existing network of corporate hospital group partners to understand their developing needs and react to them in order to inform both our long-term company strategy and product development roadmap. In addition to working with our current accounts, you will be developing strategic relationships with many others to strengthen our competitive position among the largest veterinary consolidators.

You will serve as the primary point of contact, and trusted partner, working with our corporate partners (and future partners) to fully understand their needs, demonstrate our value, and ensure we’re strategically positioned to best support them.

What you'll do

• Serve as the main point of contact for all day-to-day client communication and oversight, while also acting in a customer success capacity
• Design and lead Vetcove’s corporate accounts strategy
• Position yourself as a strategic partner to key stakeholders and champions within named accounts in order to build and maintain strong, long-lasting relationships
• Craft narratives and prove customer value through comprehensive business reviews and strategic touch-points, both over the phone and through on-site meetings
• Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
• Take a methodical approach to strategic planning in each of your owned accounts by creating a roadmap which continuously progresses the customer towards their specific platform goals, account growth, and overall success with Vetcove
• Stay tuned in to the veterinary consolidation market and understand how Vetcove can evolve to adapt to changes in market dynamics
• Nurture relationships with non-contracted corporate consolidators to be sure they understand Vetcove’s value and how we can fit into long term strategy

You should have

• Bachelors Degree
• 8+ years in account management
• Exceptional verbal, written, and presentation skills
• Excellent time and process management skills
• Strong analytical skills
• Proven success identifying and developing executive relationships
• A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment

Benefits (Full Time Roles)

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

The typical base pay range for this role across the U.S. is: $100,000/year - $150,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $100,000 - $120,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.

In addition to base compensation, Vetcove offers a comprehensive benefits
package. Please refer to the “Benefits (Full Time Roles)” section above for more
details.

The application deadline is October 1st, 2026.

Please note we are unable to sponsor work visas at this time.

Employment is contingent upon successful completion of a background check.

Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.