Account Manager-Customer Success

Vetcove Inc.; Northern (KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Remote within USA

Medical, Dental, Vision

Automatic 401k

Equity

Bi-annual team events

Job summary

Vetcove Inc. is seeking an experienced Account Manager to serve as the primary liaison for our healthcare clients across the United States. You will manage day-to-day communications, lead strategic client meetings, and coordinate with product and engineering on feedback and initiatives.

You will craft client-facing reports, analyze performance, and present insights to senior leaders. The role offers a fully remote US-based framework with opportunities to travel for client events and a

Qualifications

• 4+ years of experience in account management.
• Bachelor's Degree required.
• Excellent verbal, written, and presentation skills; comfortable with senior leaders.
• Strong time and process management abilities.
• Experience creating client-facing reports with actionable insights.
• Experience presenting data analyses and partner reviews.
• Proficiency in Microsoft Office, especially PowerPoint & Excel.
• Willingness to travel for client-facing events.
• Desire to learn and define an emerging function in a fast-growing startup.

Responsibilities

• Be the main point of contact for day-to-day client communication and oversight.
• Craft agendas, host weekly meetings, track actions for key accounts.
• Collaborate with cross-functional teams on product initiatives and client communications.
• Project manage catalog updates, campaigns, and ad hoc reporting for key accounts.
• Analyze account performance and deliver updates and optimization opportunities.
• Work with product/engineering on client feedback and bug resolution.
• Onboard new acquisition clinics with onboarding and implementation teams.
• Nurture corporate relationships to drive affinity and loyalty for Vetcove HD.

Skills

Account management

Client reporting

Data analysis

PowerPoint

Excel

Communication

Travel willingness

Education

Bachelor's Degree

Tools

Microsoft Office

PowerPoint

Excel

Job description

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.

We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care.

What You'll do

• Be the main point of contact for all client day-to-day communication and oversight, while also acting in a customer success capacity, being a long term strategic advisor to clients

• Craft agendas, host weekly meetings, and stay on top of actions items for key accounts

• Collaborate with cross-functional counterparts to ensure you’re up to speed on the latest business initiatives for the Vetcove product and can communicate such initiatives to clients

• Project manage catalog updates, marketing campaigns, and ad hoc reporting requests for key accounts

• Analyze account performance and create presentations to deliver performance updates and optimization opportunities to key stakeholders

• Work with product and engineering on client feedback loop, bug identification and resolutions

• Work with onboarding and implementation to on-board new acquisition clinics

• Nurture Corporate relationships to drive affinity, loyalty, and trust in the Vetcove HD platform

You Should Have

• 4+ years of experience in account management

• Bachelor's Degree

• Exceptional verbal, written, and presentation skills; comfortable in front of Senior leadership contacts

• Excellent time and process management skills

• Experience in developing client facing reports with actionable insights and recommendations

• Experience in developing and presenting data analyses and partner business reviews

• Strong working knowledge of entire Microsoft Office suite, with an emphasis on PowerPoint and Excel

• Interest in client relationship building and willingness to travel for client-facing events

• A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment

Benefits (Full Time Roles)

• 100% remote within the USA

• Medical, Dental, and Vision Insurance

• Automatic 401k contribution

• Employee referral program

• At home office set up

• Bi-annual company retreats

• Open vacation policy

• Equity

• Monthly team events

The typical base pay range for this role across the U.S. is: $80,000/year - $110,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $85,000 - $100,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.

Please note we are unable to sponsor work visas at this time.

In addition to base compensation, Vetcove offers a comprehensive benefits
package. Please refer to the “Benefits (Full Time Roles)” section above for more
details.

Employment is contingent upon successful completion of a background check.

Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.