Senior Account Manager- Commercial- Remote

Insurance Office of America; Wilmington (DE); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a Senior Account Manager for Commercial Lines to join their remote team. This role focuses on managing a diverse book of business while ensuring exceptional service and account retention. The ideal candidate will bring over five years of account management experience, strong analytical skills, and a commitment to excellence. With a supportive culture that values work/life balance and professional growth, this position offers a compelling opportunity to thrive in the insurance sector. Join a team that champions integrity and leadership while making a positive impact in the community.

Benefits

Competitive salaries and bonuses

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Supportive culture emphasizing work/life balance

Community service commitment

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Active licensing required; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.

Skills

Account Management

Customer Service

Analytical Skills

Problem-Solving

Communication Skills

Multitasking

Organizational Skills

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Senior Account Manager - Commercial Lines - Remote

Join Insurance Office of America as a Senior Account Manager - Commercial Lines. This role is remote, serving the Central and Eastern Time Zones, based out of Longwood, FL. Focus on industries such as General Construction, Non-profits, Real Estate, and Manufacturing.

About the Role:

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate daily administrative and customer service activities, resolve complex issues, and serve as a subject matter expert within the team.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Lead daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable and act on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure timely completion of activities and maintain activity/suspense.
• Communicate regularly with the team regarding workload and issues.
• Deliver excellent service, anticipate needs, and respond promptly.
• Stay updated on company policies and procedures.
• Seek continuous improvement and best practices.
• Demonstrate integrity and leadership, championing IOA values.

Ideal Candidate Qualifications:

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, multitasking, and organizational skills.
• Excellent communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salaries and bonuses.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• Supportive culture emphasizing work/life balance.
• Community service commitment.
• Supportive teammates and rewarding environment.

Application Process:

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, committed to diversity and inclusion. For more information, visit www.ioausa.com.