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Senior Account Manager- Commercial- Remote

Community Options, Inc.

Mobile (AL)

Remote

USD 70,000 - 100,000

Full time

2 days ago
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Job summary

A recognized leader in the insurance industry is seeking a Senior Account Manager to manage an assigned book of business while ensuring client retention and supporting new business. This fully remote role requires extensive knowledge of commercial lines and a commitment to excellent customer service, particularly in the areas of general construction, non-profits, and real estate.

Benefits

Competitive salaries
Company-paid health insurance
401K with employer match
Paid holidays, vacations, and sick time
Professional growth opportunities
Respectful culture and work/life balance
Community service commitment

Qualifications

  • 5+ years of account management experience or 7+ years in the insurance industry.
  • Thorough knowledge of insurance brokerage.
  • Professional designation (CIC or equivalent) preferred.

Responsibilities

  • Manage an assigned book of business, ensuring account retention.
  • Handle customer service requests and policy administration.
  • Conduct client research and prepare submissions.

Skills

Analytical
Customer Service
Problem-Solving
Communication
Multitasking
Organizational

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Senior Account Manager- Commercial- Remote

Description

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.

Job Description

Title: Senior Account Manager - Commercial Lines

Remote: Central and Eastern Time Zones Only | Based out of Longwood, FL | Book Focus: General Construction, Non-profits, Real Estate, Manufacturing

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations at ioausa.com/locations.

About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.

Key Responsibilities:

  • Maintain a high degree of technical competence and industry expertise.
  • Direct daily activities and workflow of the account management team.
  • Handle customer service requests, policy administration, billing, claims, and coverage analysis.
  • Manage policy expirations and renewals.
  • Conduct client research, prepare submissions, negotiate coverages, and present proposals.
  • Monitor reports and take action on delinquent accounts, collecting outstanding balances.
  • Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
  • Monitor and maintain activity/suspense to ensure timely completion.
  • Maintain frequent, transparent communication with the account team regarding workload status and any issues.
  • Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
  • Stay updated on company policies and procedures.
  • Seek and adopt best practices to improve individual and team performance.
  • Demonstrate integrity and leadership in line with IOA values.

Ideal Candidate Qualifications:

  • 5+ years of account management experience or 7+ years in the insurance industry.
  • Thorough knowledge of insurance brokerage and client needs.
  • Active licensing required; professional designation (CIC or equivalent) preferred.
  • Strong analytical, problem-solving, and decision-making skills.
  • Exceptional customer service, multitasking, and organizational skills.
  • Excellent communication skills.
  • Proficiency in MS Office (Outlook, Word, Excel).
  • High School Diploma (or equivalent).

What We Offer:

  • Competitive salaries and bonus potential.
  • Company-paid health insurance.
  • Paid holidays, vacations, and sick time.
  • 401K with employer match.
  • Employee stock plan participation.
  • Professional growth and career progression opportunities.
  • Respectful culture and work/family life balance.
  • Community service commitment.
  • Supportive teammates and a rewarding work environment.

Application Process:

  • 30-Minute Phone Screen, Online Assessments, and Interview(s).

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Visit us at https://www.ioausa.com/

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