Senior Account Manager- Commercial- Remote

Community Options, Inc.; Columbia (SC); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading insurance brokerage is seeking a Senior Account Manager to oversee an assigned book of business and ensure account retention. The ideal candidate will have extensive experience in account management and the insurance industry, demonstrating strong analytical and organizational skills. This role offers competitive salary and benefits, promoting professional growth and work-life balance.

Benefits

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Career growth opportunities

Qualifications

• 5+ years in account management or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage.
• Active licensing required; CIC or equivalent preferred.

Responsibilities

• Manage assigned book of business, ensuring account retention.
• Coordinate customer service activities and resolve complex issues.
• Prepare submissions, negotiate coverages, and present proposals.

Skills

Analytical skills

Problem-solving skills

Organizational skills

Communication

Proficiency in MS Office

Education

High School Diploma or equivalent

Job description

Senior Account Manager - Commercial Lines (Remote)

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States, founded in 1988. IOA provides property and casualty, employee benefits, and personal lines insurance and risk management solutions, along with insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across 60+ offices in the U.S. and U.K. For more information, visit www.ioausa.com.

Job Description

Title: Senior Account Manager - Commercial Lines
Location: Remote (Central and Eastern Time Zones only) | Based out of Longwood, FL
Book Focus: General Construction, Non-profits, Real Estate, Manufacturing

Please note: If posted as fully remote or hybrid, candidates within 50 miles of a branch may need to work onsite occasionally. Learn more about our locations at ioausa.com/locations.

About the Role

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate administrative and customer service activities, resolve complex issues, and serve as a subject matter expert for the team.

Key Responsibilities

• Maintain industry expertise and technical competence.
• Lead daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable and take action on delinquent accounts.
• Maintain agency management and carrier/vendor systems, ensuring data accuracy.
• Ensure timely completion of activities and maintain communication with the team.
• Deliver excellent customer service and stay updated on company policies.
• Seek continuous improvement and demonstrate leadership and integrity.

Ideal Candidate Qualifications

• 5+ years of account management or 7+ years in insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and proficiency in MS Office.
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match, stock plan, and career growth opportunities.
• Supportive culture promoting work/life balance and community service.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer committed to diversity and inclusion.
https://www.ioausa.com/