Senior Account Manager - Commercial Lines - Generalist Book

Community Options, Inc.; Lansing (MI); Remote; USD 70,000 - 100,000; Full time

Job summary

Insurance Office of America is seeking a Senior Account Manager to manage client accounts for commercial lines. This fully remote position requires a professional with 3+ years of account management experience, who can ensure client retention and support new business initiatives. The ideal candidate will possess strong analytical skills and exceptional customer service capabilities in a collaborative, results-oriented environment at this reputable insurance brokerage.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick time

401K with employer match

Employee stock plan participation

Professional growth and career progression opportunities

Respectful culture and work/family balance

Community service commitment

Supportive teammates

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Active licensing required; CIC or equivalent preferred.
• Thorough knowledge of insurance brokerage and client needs.

Responsibilities

• Manage an assigned book of business, ensuring account retention.
• Coordinate day-to-day administrative and customer service activities.
• Deliver excellent service and proactively anticipate clients' needs.

Skills

Analytical skills

Problem-solving skills

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma (or equivalent)

Tools

MS Office

Job description

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.

Job Description

Title: Senior Account Manager - Commercial Lines

Fully remote | Book Focus: (Generalist)

About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership, championing IOA values.

Ideal Candidate Qualifications:

• 3+ years of account management experience, or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Active licensing required; professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

What We Offer:

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Employee stock plan participation
• Professional growth and career progression opportunities
• Respectful culture and work/family balance
• Community service commitment
• Supportive teammates and a rewarding work environment

Application Process:

• 30-minute phone screen, online assessments, and interviews

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

https://www.ioausa.com/

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Insurance

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