Account Manager - Commercial Lines - Manufacturing/Agriculture

Community Options, Inc.; Lansing (MI); Remote; USD 60,000 - 85,000; Full time

Job summary

A leading company in the insurance brokerage industry is seeking an Account Manager for Commercial Lines to manage client accounts and ensure satisfaction. The ideal candidate should have extensive experience in account management or insurance, possess strong analytical and customer service skills, and be able to work effectively in a remote environment. The role offers competitive compensation with opportunities for growth and a supportive work culture.

Benefits

Competitive salary and bonus potential

Company-paid health insurance

401K with employer match

Paid holidays, vacation, and sick leave

Opportunities for professional growth

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Active licensing required; professional designations (e.g., CIC) preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.

Skills

Analytical skills

Problem-solving skills

Communication

Customer service

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Account Manager - Commercial Lines - Manufacturing/Agriculture

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions, as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U.S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.

Job Title: Account Manager - Commercial Lines
Location: Fully remote, with a preference for hybrid work out of Albany, GA. Note: Individuals within a 50-mile radius of a branch may be required to work onsite occasionally.

About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate daily administrative and customer service activities, resolve complex issues, and maintain accuracy.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Lead the daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Ensure timely completion of activities and maintain activity/suspense logs.
• Communicate regularly with the team regarding workload and issues.
• Deliver excellent service, anticipate client needs, and respond promptly.
• Stay updated on company policies and procedures.
• Seek continuous improvement and adopt best practices.
• Demonstrate integrity and leadership aligning with IOA values.

Ideal Candidate Qualifications:

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designations (e.g., CIC) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacation, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• Supportive culture promoting work/life balance.
• Community engagement initiatives.

Application Process: 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.

Visit us at https://www.ioausa.com/.