Senior Account Manager- Commercial Insurance- Remote

Insurance Office of America; New York (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading insurance brokerage seeks a Senior Account Manager for Commercial Insurance. The role focuses on managing client accounts, ensuring retention, and providing expert support. Ideal candidates will have significant insurance experience and strong analytical skills. Join a company that values professional growth and offers a supportive work environment.

Benefits

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture and work/life balance

Community service commitment

Supportive team environment

Qualifications

• 5+ years of account management or 7+ years in the insurance industry.
• Active insurance license required; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention.
• Lead daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, and claims.

Skills

Analytical

Problem-Solving

Communication

Multitasking

Organizational

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Senior Account Manager - Commercial Insurance - Remote

Join to apply for the Senior Account Manager - Commercial Insurance - Remote role at Insurance Office of America.

About the Company: Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA specializes in property and casualty, employee benefits, personal lines insurance, and risk management solutions. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the UK. For more information, visit www.ioausa.com.

Job Description

Title: Senior Account Manager - Commercial Lines

Remote Location: Eastern and Central Time zones only. Florida insurance experience required. Based out of Tallahassee, FL. Focus on Construction and Contractors.

Role Overview:

Manage an assigned book of business, ensuring account retention, supporting new business, and serving as a subject matter expert for the account management team.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Lead daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure timely completion of activities and maintain activity/suspense.
• Communicate regularly with the team regarding workload and issues.
• Deliver excellent service and respond promptly to client needs.
• Stay updated on company policies and procedures.
• Seek continuous improvement and adopt best practices.
• Demonstrate integrity and leadership aligned with IOA values.

Ideal Candidate Qualifications:

• 5+ years of account management or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active insurance license required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career progression.
• Respectful culture and work/life balance.
• Community service commitment.
• Supportive team environment.

Application Process:

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.