Senior Account Manager- Commercial- Remote

Insurance Office of America; Melbourne (FL); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Account Manager, where you will manage a diverse book of business and ensure exceptional customer service. This role offers you the opportunity to lead a dynamic account management team while utilizing your extensive knowledge of the insurance industry. You will be responsible for maintaining client relationships, managing policies, and driving continuous improvement within the team. With a commitment to professional growth and a supportive work environment, this position is perfect for those looking to make a significant impact in the insurance sector.

Benefits

Competitive Salaries

Company-Paid Health Insurance

Paid Holidays

401K with Employer Match

Employee Stock Plan Participation

Professional Growth Opportunities

Respectful Culture

Work/Family Life Balance

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Strong analytical, problem-solving, and decision-making skills.
• Required active licensing; professional designation preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Handle customer service requests, policy administration, and claims.
• Monitor reports on delinquent accounts and take action.

Skills

Account Management

Customer Service

Analytical Skills

Problem-Solving

Communication Skills

Organizational Skills

Education

High School Diploma or Equivalent

CIC or Equivalent Professional Designation

Tools

MS Office (Outlook, Word, Excel)

Job description

Senior Account Manager- Commercial- Remote

Join to apply for the Senior Account Manager- Commercial- Remote role at Insurance Office of America

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates located in over 60 offices in the U. S. and United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.

Job Description

Title: Senior Account Manager - Commercial Lines

Remote: Central and Eastern Time Zones Only | Based out of Longwood, FL | Book Focus: General Construction, Non-profits, Real Estate, Manufacturing

About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.

Key Responsibilities:

1. Technical Competence: Maintain a high degree of technical competence and industry expertise.
2. Team Leadership: Direct daily activities and workflow of the account management team.
3. Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.
4. Policy Management: Manage policy expirations and renewals.
5. Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
6. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
7. System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
8. Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion.
9. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.
10. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
11. Policy Compliance: Stay updated on company policies and procedures.
12. Continuous Improvement: Seek and adopt best practices to improve individual and team performance.
13. Champion IOA Values: Demonstrate integrity and leadership.

Ideal Candidate Qualifications:

• 5+ years of account management experience or 7+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Required active licensing; professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, multitasking, and organizational skills
• Excellent communication skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

What We Offer:

• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Employee stock plan participation
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment

What To Expect (Application Process):

• 30-Minute Phone Screen, Online Assessments, and Interview(s)

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.