Senior Account Manager- Commercial Insurance- Remote

Insurance Office of America; Jacksonville (FL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Account Manager to manage a portfolio of commercial clients. The role involves ensuring account retention, leading a team, and providing excellent customer service. Ideal candidates will have substantial experience in account management or the insurance industry, strong analytical skills, and a commitment to service excellence. Competitive salary and benefits are offered, along with opportunities for career growth.

Benefits

Competitive salary and bonuses

Company-paid health insurance

Paid holidays, vacations, sick leave

401K with employer match

Stock plan participation

Career growth opportunities

Respectful culture and work/life balance

Community service commitment

Supportive team environment

Qualifications

• 5+ years of account management or 7+ years in insurance industry.
• Active licensing required; CIC or similar designation preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention.
• Lead daily activities of the account management team.
• Handle requests, policy admin, billing, claims.

Skills

Analytical Skills

Problem-Solving

Decision-Making

Customer Service

Communication

Multitasking

Organizational Skills

Education

High School Diploma

Tools

MS Office

Job description

Senior Account Manager - Commercial Insurance - Remote

Join to apply for the Senior Account Manager - Commercial Insurance - Remote role at Insurance Office of America.

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a leader in property and casualty, employee benefits, personal lines insurance, and risk management solutions, including insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the UK. For more information, visit www.ioausa.com.

Job Description

Title: Senior Account Manager - Commercial Lines

Remote: Eastern and Central Time zones only. Florida insurance experience required. Based out of Tallahassee, FL. Book Focus: Construction, Contractors.

About the Role:

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure accuracy. Serve as a subject matter expert for the team.

Key Responsibilities:

1. Technical Competence: Maintain high industry expertise.
2. Team Leadership: Lead daily activities of the account management team.
3. Customer Service: Handle requests, policy admin, billing, claims, coverage analysis.
4. Policy Management: Manage expirations and renewals.
5. Renewal Process: Conduct research, prepare submissions, negotiate coverages, present proposals.
6. Accounts Receivable: Monitor reports and follow up on delinquent accounts.
7. System Maintenance: Keep agency management and carrier systems updated.
8. Activity Monitoring: Ensure timely completion of activities.
9. Communication: Maintain transparent communication with the team.
10. Service Excellence: Deliver proactive, responsive service.
11. Policy Compliance: Stay updated on policies and procedures.
12. Continuous Improvement: Adopt best practices for performance.
13. Champion IOA Values: Demonstrate integrity and leadership.

Ideal Candidate Qualifications:

1. 5+ years of account management or 7+ years in insurance industry.
2. Thorough knowledge of insurance brokerage and client needs.
3. Active licensing required; CIC or similar designation preferred.
4. Strong analytical, problem-solving, decision-making skills.
5. Excellent customer service, communication, multitasking, organizational skills.
6. Proficiency in MS Office.
7. High School Diploma or equivalent.

What We Offer:

1. Competitive salary and bonuses.
2. Company-paid health insurance.
3. Paid holidays, vacations, sick leave.
4. 401K with employer match.
5. Stock plan participation.
6. Career growth opportunities.
7. Respectful culture and work/life balance.
8. Community service commitment.
9. Supportive team environment.

Application Process:

• 30-minute phone screen, online assessments, interviews.

IOA is an equal opportunity employer committed to diversity and inclusion.