Senior Account Manager- Commercial Insurance- Remote

Insurance Office of America; Meadville (Crawford County); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the insurance sector is seeking a Senior Account Manager to manage commercial lines remotely. The role involves overseeing account retention, handling customer service, and ensuring compliance with insurance regulations. Candidates should have significant experience in account management or the insurance industry, along with strong analytical and organizational skills. The position offers competitive salary, health insurance, and professional growth opportunities.

Benefits

Company-paid health insurance

Paid holidays

Paid vacations

Paid sick leave

401K with employer match

Professional growth opportunities

Inclusive culture

Work/life balance

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Active insurance license; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.

Skills

Analytical Skills

Problem-Solving

Decision-Making

Organizational Skills

Education

High School Diploma

Tools

MS Office

Job description

Senior Account Manager - Commercial Insurance - Remote

Join Insurance Office of America as a Senior Account Manager - Commercial Insurance - Remote.

About IOA: Founded in 1988, IOA is the fourth largest privately held insurance brokerage in the U.S., specializing in property and casualty, employee benefits, and insurtech solutions. Headquartered in Longwood, Florida, with over 1,300 associates across more than 60 offices in the U.S. and U.K. For more information, visit www.ioausa.com.

Job Details

• Title: Senior Account Manager - Commercial Lines
• Location: Remote (Eastern and Central Time zones only). Based out of Tallahassee, FL. Florida Insurance experience required. Book focus: Construction, Contractors.

Role Overview

Manage an assigned book of business, ensuring account retention and supporting new business. Handle administrative and customer service activities, resolve complex issues, and serve as a subject matter expert.

Key Responsibilities

• Maintain technical competence and industry expertise.
• Lead daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable and take action on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure timely completion of activities and maintain communication with the team.
• Deliver excellent service and proactively address client needs.
• Stay updated on company policies and procedures.
• Seek continuous improvement and demonstrate integrity and leadership.

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active insurance license; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, decision-making, and organizational skills.
• Proficiency in MS Office.
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Professional growth opportunities.
• Inclusive culture and work/life balance.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, committed to diversity and inclusion.