Senior Account Manager- Commercial Insurance- Remote

Insurance Office of America; Fernandina Beach (FL); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in the insurance brokerage sector is seeking a Senior Account Manager for Commercial Insurance. This remote role focuses on managing client accounts, ensuring retention, and supporting new business development. Ideal candidates will have extensive experience in account management or the insurance industry, strong analytical skills, and a commitment to exceptional customer service. The position offers competitive salaries, health insurance, and opportunities for professional growth.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture and work-life balance

Community service involvement

Supportive team environment

Qualifications

• 5+ years of account management experience or 7+ years in the insurance industry.
• Active licensing required; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business and ensure account retention.
• Lead daily activities and workflow of the account management team.
• Handle customer service requests and policy administration.

Skills

Analytical

Problem-Solving

Decision-Making

Customer Service

Communication

Multitasking

Organizational

Education

High School Diploma

Tools

MS Office

Job description

Senior Account Manager- Commercial Insurance- Remote

Join to apply for the Senior Account Manager- Commercial Insurance- Remote role at Insurance Office of America.

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA specializes in property and casualty, employee benefits, personal lines insurance, risk management solutions, and insurtech innovation. Headquartered in Longwood, Florida, IOA operates more than 60 offices across the U.S. and the U.K., with over 1,300 associates. For more information, visit www.ioausa.com.

Job Description

Title: Senior Account Manager - Commercial Lines
Location: Remote (Eastern and Central Time zones only); based out of Tallahassee, FL
Book Focus: Construction, Contractors

About the Role:

Manage an assigned book of business, ensuring account retention and supporting new business development. Coordinate administrative and customer service activities, resolve complex issues, and serve as a subject matter expert for the team.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Lead daily activities and workflow of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable and take action on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure timely completion of activities and communicate effectively with the team.
• Deliver excellent service, anticipate client needs, and respond promptly.
• Stay updated on company policies and procedures.
• Seek continuous improvement and demonstrate integrity and leadership.

Ideal Candidate Qualifications:

• 5+ years of account management experience or 7+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career progression.
• Respectful culture and work-life balance.
• Community service involvement.
• Supportive team environment.

Application Process:

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer committed to diversity and inclusion. For more information, visit www.ioausa.com.