Senior Account Manager (Auto)

Thetradedesk; Los Angeles (CA); On-site; USD 72,200 - 132,300; Full time

Benefits offered by this job

Comprehensive healthcare benefits

401k retirement plan with company match

Paid vacation up to 160 hours after the first year

Stock purchase plan at a discount

Job summary

The Trade Desk is seeking an experienced Client Services Manager to lead account growth and develop strong relationships with brand and agency clients. In this role, you will become an expert on the Trade Desk platform and collaborate with sales to achieve client objectives.

Ideal candidates will have at least 5 years of client-facing experience, strong problem-solving abilities, and effective time management skills. This full-time role is based in Los Angeles and offers a competitive compensation package.

Qualifications

• At least 5 years of client-facing experience required.
• Excellent troubleshooting, analytical, and problem-solving abilities.
• Track record of account growth by developing strong client relationships.
• Effective time management skills.
• Experience with online advertising or a SaaS platform preferred.
• Excellent presentation and communication skills.

Responsibilities

• Lead a roster of accounts to grow clients’ business.
• Become an expert on The Trade Desk platform.
• Collaborate with Sales & Trading to achieve client goals.
• Develop relationships with brand and agency clients.
• Own the training plan for onboarding new clients.
• Provide feedback to Product Management for product improvements.

Skills

Client-facing experience

Troubleshooting and problem-solving

Account growth strategies

Time management

SaaS platform expertise

Presentation and communication skills

Experience in mentorship

Data analysis using Excel

Job description

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you’re driven to solve meaningful challenges, we’d love to meet you.

What you'll do:

• Lead a roster of accounts, operating as a “small business owner” to grow clients’ business
• Become an expert on The Trade Desk platform and offer insights to clients on how to implement creative marketing strategies
• Collaborate effectively with the Sales & Trading functions to develop existing accounts and achieve client goals and objectives
• Develop and cultivate relationships with brand and agency clients as a consultant to their business
• Own the training plan for onboarding new clients, continuing programmatic education, platform improvements, and new channels and markets within the industry
• Able to lead, not just manage tasks; think multiple steps ahead to move an account forward
• Represent client needs by providing feedback to Product Management and Partnerships to identify and define features, integrations and product improvements to The Trade Desk platform
• Develop standard methodologies within Client Services, collaborate with Product Marketing to develop effective training collateral and customer facing guides, and train and onboard new teammates

Who you are:

• At least 5 years of client-facing experience required
• Excellent troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a dynamic environment
• Consistent track record of growing accounts by developing a strong relationship with clients, understanding their business objectives and recommending the best strategies for implementing solutions
• Effective time management skills – ability to prioritize and meet deadlines
• Expertise in working online advertising or a SAAS platform a plus
• Excellent presentation and communication skills (written and verbal) and confidence speaking to large groups
• Past experience in mentorship roles either personally or professionally preferred
• Solid experience in Excel and MS Office and ability to use large data sets to build insights and strategy recommendations

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652.

#LI-ET1

In accordance with various US state laws, the range provided is the Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as variable compensation-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan. The Trade Desk also offers a competitive benefits package. Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave.

Base Salary range: $72,200 — $132,300 USD

As an Equal Opportunity Employer, The Trade Desk is committed to creating an inclusive hiring experience where everyone has the opportunity to thrive.

Please reach out to us at [e-mail] to request an accommodation or discuss any accessibility needs you may require to access our Company Website or navigate any part of the hiring process.

When you contact us, please include your preferred contact details and specify the nature of your accommodation request or questions. Any information you share will be handled confidentially and will not impact our hiring decisions.