Senior Account Manager

Cook & Boardman, LLC; Virginia; On-site; USD 80,000 - 120,000; Full time

Job summary

Cook & Boardman, LLC is seeking a Senior Account Manager to engage with prospects, understand their needs, and translate those needs into actionable product requirements. The role involves sales calls across territories and coordination with management to craft proposals and respond to solicitations.

The ideal candidate has experience in electronic security solutions and a track record of 5+ years in systems technology sales, with a valid US driver’s license and ability to pass background

Qualifications

• Excellent time management, multi-tasking and prioritization skills.
• Ability to complete assigned tasks with minimal supervision.
• Ability to manage deadlines and have excellent follow-up skills to drive tasks to completion.
• Must be professional and polished in appearance and comfortable speaking to customers, small groups of managers and technical and/or facility personnel.
• Ability to interpret blueprints and specifications.
• Strong analytical and problem-solving skills and attention to detail.
• Exceptional customer service skills.

Responsibilities

• Initiate contact with prospects via cold calling and assigned accounts/territory.
• Conduct onsite or online presentations to prospects that showcase the services and products of the company.
• Work with management and marketing to develop proposals, quotes and respond to public solicitations.
• Effectively communicate features and benefits of solutions and manage prospect expectations.
• Manage the complexity of IT proposals, contracts, lease agreements and service level agreements.
• Maintain in-depth product knowledge of the service offerings of the company.
• Provide guidance and team lead activities with other Account Managers.
• Perform sales procedures through activities and opportunities with defined policies and procedures.
• Attend weekly sales meetings and ensure sales opportunities are compliant with company policy.
• Develop in-depth knowledge of the service catalog and how it relates to customers' needs.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses.

Skills

Time management

Multi-tasking

Prioritization

Customer communication

Blueprint interpretation

Analytical skills

Customer service

Job description

The Senior Account Manager works with prospects to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands.This position conducts sales calls on prospects and assigned accounts/territory.

Essential Functions

• Initiate contact with prospects via cold calling and assigned accounts/territory
• Conduct onsite or online presentations to prospects that showcase the services and products of the company
• Work with management and marketing to develop proposals, quotes and respond to public solicitations
• Effectively communicate features and benefits of solutions and manage prospect expectations
• Manage the complexity of IT proposals, contracts, lease agreements and service level agreements
• Maintain in-depth product knowledge of the service offerings of the company
• Provide guidance and team lead activities with other Account Managers
• Perform sales procedures through activities and opportunities with defined policies and procedures
• Attend weekly sales meetings and ensure sales opportunities are compliant with company policy
• Develop in-depth knowledge of the service catalog and how it relates to customers' needs
• Document internal processes and procedures related to duties and responsibilities
• Responsible for entering time and expenses

Minimum Qualifications

• Experience with Electronic Security Solutions, such as Integrated Solutions, Intrusion Detection, Video Surveillance, Fire Alarm, Access Control, and Emergency Communications.
• A minimum of 5+yrs experience in systems technology sales
• Current and valid US driver's license
• Must pass pre-employment background check and drug test

Knowledge, Skills and Abilities

• Excellent time management, multi-tasking and prioritization skills
• Ability to complete assigned tasks with minimal supervision
• Ability to manage deadlines and have excellent follow-up skills in order to drive tasks to completion
• Must be professional and polished in appearance and be comfortable speaking to Customers, small groups of managers and technical and/or facility personnel
• The ability to interpret blueprints and specifications
• Strong analytical and problem - detail-oriented with problem solving skills, organizational skills, and communication skills
• Exceptional customer service skills

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this role, the employee is regularly required to talk, hear, and see. The employee is frequently required to stand, walk, use hands to handle or feel objects, and reach with hands and arms. This role requires frequent lifting of items weighing 5-25 pounds and occasional lifting of up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position operates in both a professional office setting and a warehouse environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Occasional travel to project sites may be required. Warehouse conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware. Employees may be subject to frequent heavy lifting and exposure to variable weather conditions, including extreme heat and cold. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required to fulfill the essential functions of the role. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.