Senior Account Manager

ComPsych; United States; On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

PTO

401(k) match

Wellness program

Job summary

ComPsych in the United States is seeking a Senior Account Manager to proactively manage a book of large, complex managed care and Behavioral Health customers. You will leverage relationships to ensure flawless service delivery and identify opportunities to expand services.

Key duties include sustaining customer satisfaction and profitability, retaining and growing accounts, understanding clients’ benefits concerns, presenting ComPsych’s value, and coordinating with internal teams and partners.

Qualifications

• BS/BA required; Master’s degree preferred.
• Experience providing strategic account management to large, complex accounts.
• Account management experience in insurance, benefits, healthcare or human resources-related services.
• Proven track record of selling additional service lines to current customers.
• Project management, critical thinking skills and strong attention to detail.
• Stable work history.
• CRM experience is a plus.
• Travel approximately 25% is required.

Responsibilities

• Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers, including managed care accounts.
• Retain and grow your book of business by meeting customer satisfaction ratings and identifying upsell opportunities.
• Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns.
• Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs.
• Provide project management, communication strategy development, internal staff training and customer staff training to newly implemented accounts.
• Establish a strong relationship with wholesale business partners and work with those partners on opportunities for product enhancements, marketing strategy and upsell opportunities.
• Investigate, track and resolve customer and client concerns.
• Prepare utilization, related analyses and trend reports to evaluate and proactively recommend improvements.
• Establish and build strong working relationships with ComPsych’s business leaders and your team members.
• Perform other duties as assigned.

Skills

Account management

Project management

CRM experience

Travel

Education

BS/BA

Masters preferred

Tools

Microsoft Office Suite

Job description

About ComPsych

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources and AbsenceResources solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

About the Role

The Senior Account Manager will proactively manage a book of business comprised of large, complex managed care and Behavioral Health customers. You will utilize your relationship management skills to ensure that our services strengthen the overall customer experience. This individual will make sure that our service delivery is flawless and will maximize the opportunities to sell additional service lines.

What You'll Do

• Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers, including managed care accounts
• Retain and grow your book of business by meeting customer satisfaction ratings and identifying upsell opportunities
• Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
• Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
• Provide project management, communication strategy development, internal staff training and customer staff training to newly implemented accounts
• Establish a strong relationship with your wholesale business partners and work with those partners on opportunities for product enhancements, marketing strategy and upsell opportunities
• Investigate, track and resolve customer and client concerns
• Prepare utilization, related analyses and trend reports to evaluate and proactively recommend improvements
• Establish and build strong working relationships with ComPsych’s business leaders and your team members
• Perform other duties as assigned

What We're Looking For

• BS/BA required; Master’s degree preferred
• Experience providing strategic account management to large, complex accounts required
• Account management experience in insurance, benefits, healthcare or human resources-related services required
• Proven track record of successfully selling additional service lines to current customers
• Project management, critical thinking skills and strong attention to detail required
• Stable work history required
• Computer literacy in Microsoft Office Suite required; CRM experience a plus
• Travel as necessary to meet with new and existing customers (approximate travel required is 25%)
• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
• Ability to be present on camera during work-related trainings, meetings, and/or events
• Must be able to sit or stand at a desk for prolonged periods while working on a computer

Compensation and Benefits

Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more

The salary range for this position is $115,000 - $125,000 plus annual bonus potential. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, and scheduled hours.

EEO

ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.