Senior Account Manager

The Fountain Group; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Support Account Manager to enhance the technical support experience for enterprise clients. This fully remote role offers an exciting opportunity to work with a leading cybersecurity platform, ensuring top-notch service and customer success. You will leverage your extensive experience in technical support to navigate complex client environments, advocate for customer needs, and drive the adoption of security solutions. If you have a passion for technology and a commitment to excellence in service delivery, this position is perfect for you.

Benefits

Medical insurance

Vision insurance

Qualifications

• 8+ years of experience in technical support for enterprise clients.
• Ability to communicate technical issues to various stakeholders.

Responsibilities

• Manage customer support experience for enterprise clients.
• Drive resolution of technical issues and support product adoption.

Skills

Technical Support

Client Relationship Management

Communication Skills

Time Management

Collaboration

Tools

Security Technologies

Cloud Security

Endpoint Protection

Job description

Direct message the job poster from The Fountain Group

Senior Recruiter at The Fountain Group | Connecting Top Talent with Fortune 500 Companies | Hiring Nationally

About the Role:

We’re hiring a Senior Support Account Manager to lead the technical support experience for large enterprise and strategic customers. In this role, you’ll act as a trusted advisor, helping clients navigate complex support issues while ensuring the highest level of service across a leading cybersecurity platform. This is a high-impact position ideal for someone who is technically strong, client-focused, and excels in managing enterprise relationships.

This is a fully remote role offering a $69/hour W2 rate for a 12-month contract. If you’re passionate about delivering world-class technical support and shaping customer success in the cybersecurity space, we want to hear from you!

Key Responsibilities:

1. Own and manage the customer support experience for enterprise clients through high-touch, personalized service.
2. Drive resolution of technical issues and proactively support customer adoption of the full product suite.
3. Understand customer business goals and security priorities to deliver tailored support and value.
4. Deliver weekly status updates and quarterly business reviews that communicate issue resolution, metrics, and product enhancements.
5. Act as a customer advocate during high-severity case resolution, coordinating internal teams and resources.
6. Monitor customer health using data and analytics to identify risks and implement mitigation strategies.
7. Stay current with platform updates to provide guidance on product capabilities and improvements.

What You Bring:

1. 8+ years of experience in technical support or service delivery, with a proven track record supporting large enterprise or Fortune 500 clients.
2. Experience with security technologies such as next-gen firewalls, SASE, cloud security, endpoint protection, or security automation tools.
3. Strong ability to communicate technical issues clearly to both technical and non-technical stakeholders.
4. Demonstrated success in navigating complex customer environments and managing executive-level relationships.
5. Proactive, collaborative mindset with excellent time management and organizational skills.
6. Experience influencing and working within cross-functional matrix teams.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Business Development, Management, and Information Technology

Industries

IT System Data Services

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Inferred from the description for this job

Medical insurance

Vision insurance

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