Senior Account Manager

Acosta Sales & Marketing; United States; Remote; USD 72,000 - 85,000; Full time

Job summary

A leading marketing agency is seeking a Sr. Account Manager to manage program delivery and drive sales growth for a major client, ensuring effective relationships with stakeholders and overseeing a team of Territory Sales Managers. The role requires strong leadership, communication, and strategic planning skills to meet business objectives and improve client engagement.

Qualifications

• 5+ years of account or project management experience in agency or retail preferred.
• Experience in a client-facing role with a focus on relationship development.
• Experienced in managing field/retail personnel, including remote management.

Responsibilities

• Manage Territory Sales Managers and client relationships.
• Oversee KPI reporting and operational processes.
• Drive sales growth and strategic planning for marketing programs.

Skills

Communication Skills

Relationship Development

Critical Thinking

Problem-Solving

Interpersonal Skills

Leadership

Education

Bachelor’s degree in marketing, business, or related field

Tools

Excel

Word

PowerPoint

Job description

DESCRIPTION

Delivering experiences rooted in emotion, and inspiring people to become the voice of a brand has made Mosaic one of the fastest growing sales and marketing agencies in North America. We are a destination to tell stories, and pave new paths to connect brands with consumers through experiential, retail, & digital interactions.

We are currently looking for an Sr. Account Manager (SAM) to be responsible for program management, delivery of sales and market share targets, and hiring and managing up to five (5) direct report Territory Sales Managers (TSMs). The Account Manager will be responsible for executing strategic and tactical business development plans for the program, drive sales growth at covered locations on behalf of Google Nest . The SAM is expected to maintain the client relationships, ensure alignment on tactical approaches, and manage team activities through building and maintaining trusting relationships.

This position is the hub of the wheel, supporting senior leadership and the client with streamlined process oversight, KPI attainment, executive level reporting and insights, and communications.

The SAM is responsible for directly managing Territory Sales Managers, with dot-line responsibility and direction to Operations personnel. This also includes managing aspects of the client relationship, and limited budget and expense responsibility.

RESPONSIBILITIES

• Act as a point of contact with client, maintain relationships and assist with strategic planning. Help manage execution of all client-specific initiatives working cross-departmentally within Mosaic.

• Work with leadership to oversee operational processes to develop and report on KPIs, data collection, executive level reporting, insights, and trends.

• Guide timeliness and accuracy of reporting and tracking mechanisms for performance metrics that help drive results and compliance.

• Provide weekly and monthly status updates on program results/personnel, client program reporting and reviews.

• Develop processes and maintain SOP documents for program.

• Continually seek opportunities to improve processes and develop and implement efficiencies.

• Serving as liaison between projects and their stakeholders, maintaining effective communication, transparency, partnership-approach, and thorough attention to detail.

• Work with internal support services to ensure that the services are aligned to deliver client expectations, and that the services are delivered effectively.

• Develop and facilitate communication and strategies that effectively inform and positively influence compliance and associate engagement.

• Oversee and coordinator program new hire orientation schedules and content.

• Administrative oversight as required (HR, recruiting, accounting, procurement).

• Crisis management - identify field issues and develop solutions.

• Miscellaneous duties as assigned.

• Lead and develop a team of TSMs across a large geographic territory, whose primary role is to visit stores in an assigned region, build and maintain trusting relationships, train & engage store sales associates on products and devices, and promote and advocate products and brand to drive sell-through.

• Empower team members to demonstrate thought leadership and decision making by creating a supportive and collaborative environment.

• Inspire and motivate a team of experienced sales professionals to achieve assigned business targets which will include prioritization of store visits during optimal store-traffic periods to maximize impact and meet training objectives.

• Identify key growth opportunities and drive overall sell-through for covered geographies.

• Execute plans to reach targets and direct sales resources to meet trade partner needs and channel requirements.

• Responsible for budget management of market funds, conducting performance audits and reviews, HR policies, training, hiring process, payroll, and other management responsibilities as required.

• Maintain a strong level of expectation and ability to lead/coach through various content and mediums when being face to face is not possible.

• Highly adaptable to an ever-changing business landscape.

QUALIFICATIONS

Qualifications:

• Bachelor’s degree in marketing, business, or related field or relevant work experience.

• Five or more years of account management or project management in agency, retail, or marketing environment preferred. Preferable experience in home improvement retail.

• Experience in a client-facing role, with an emphasis on relationship development.

• Proven people management of field/retail personnel experience, including remote management.

• Proven experience in cross-functional partnerships - superior interpersonal skills to work closely with other team members and the client.

• Strong communication skills (verbal and written) with experience in capturing and reporting insights, trends, and developing action plans. Storytelling through reporting, always considering the “so what”.

• Professional attitude, possessing superior observational skills, demonstrating critical thinking and problem-solving skills to assess challenges with a solution-oriented mentality.

• Impeccable follow up and follow through.

• Strong technical savvy required (Excel/Sheets, Word/Docs, PowerPoint/Slides) and ability to thrive in a digital work environment.

ABOUT US

Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.

We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic’s ultimate mission is to propel our client’s business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [e-mail]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
#DiscoverYourPath

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Marketing

Position Type: Full time

Business Unit: Marketing

Salary Range: $72,600.00 - $85,000.00

Company: Mosaic Sales Solutions US Operating Co, LLC

Req ID: 6740