Senior Account Manager

Wolt - English; United States; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Mobility – Company car provided

Career growth

Discounts on Wolt orders

Team activities

Work equipment provided

Job summary

Wolt is seeking a Senior Account Manager to provide excellent account management and support to a diverse portfolio of restaurant partners, including enterprise partners, key accounts, and SMBs, so you’ll balance strategic negotiations and growth opportunities with day-to-day partner needs.

You’ll negotiate, drive product adoption, and collaborate cross-functionally to build campaigns and growth opportunities while focusing on partner success and data-driven results.

Qualifications

• 5+ years of experience in account management or sales.
• Strategic commercial thinking with advanced analytical skills and BI proficiency.
• Ownership mindset to move complex work forward with minimal guidance.
• Strong stakeholder management across multiple organisational layers.
• Ability to improve processes and create lightweight tools.
• Fluent in Albanian and English, written and spoken.

Responsibilities

• Finalising deals with existing restaurant partners across your portfolio.
• Drive adoption of Wolt products and services.
• Grow relationships with existing partners by understanding their needs.
• Boost performance with data insights and quality reviews.
• Own the partner journey after onboarding, acting as the main point of contact.
• Collaborate cross-functionally—especially with ops, marketing, and sales—to plan campaigns.
• Analyze the market and keep an eye on competitors to stay ahead.
• Use data smartly to focus your energy where it makes the most impact.
• Share partner feedback to help improve how we work and what we offer.

Skills

Account management

Sales

BI tools (Looker/Excel)

Stakeholder management

Process improvement

English & Albanian

Tools

Looker

Excel

Job description

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

As we are growing rapidly, we’re looking for a Senior Account Manager to provide excellent account management and support to a diverse portfolio of restaurant partners. Your portfolio will include enterprise partners, key accounts, and small and medium businesses (SMBs), so you’ll balance strategic negotiations and growth opportunities with day-to-day partner needs.

Day-to-day in this role you’ll:

We’re looking for someone who knows how to build great partnerships and drive real growth. Here’s what your day-to-day might look like:

• Finalising deals with existing restaurant partners across your portfolio — structuring, negotiating, and closing with care.
• Drive adoption of Wolt products and services.
• Grow relationships with existing partners by understanding their needs and helping them thrive.
• Boost performance with regular check-ins, data insights, and quality reviews.
• Own the partner journey after onboarding, acting as the main point of contact.
• Collaborate cross-functionally—especially with ops, marketing, and sales—to plan campaigns, solve challenges, and build business cases that create value for partners.
• Analyze the market and keep an eye on competitors to stay ahead.
• Use data smartly to focus your energy where it makes the most impact.
• Share partner feedback to help improve how we work and what we offer.

Our humble expectations

• At least 5 years of experience in account management or sales, ideally with key accounts or complex portfolios.
• Strategic commercial thinking with advanced analytical skills. Confident using BI tools such as Looker and Excel to guide negotiations, campaigns and optimisations.
• Proven ownership mindset. You move complex, ambiguous work forward with minimal guidance and keep stakeholders aligned.
• Strong stakeholder management across multiple organisational layers.
• Comfortable improving processes, building lightweight tools and sharing best practices.
• Fluent in Albanian and English, both written and spoken.

What we offer

• A Fun & Dynamic Work Environment – Work with a supportive, international team.
• Mobility – Company car is provided for your commute to partners.
• Career Growth – Opportunities to learn and develop within Wolt.
• Wolt Perks – Discounts on your Wolt orders for restaurant and retail shops.
• Team Activities - Monthly team-building events to strengthen collaboration.
• Work equipment - We set you up to success with our cutting-edge, work equipment.

Why you’ll love it

• Global and growing fast: Be part of a fast-moving scaleup
• Ride of a lifetime: Accelerate your career and build your sales skills
• Instant impact: Take ownership and make a difference
• Big hearts and small egos: Surround yourself with smart, friendly people

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.