Sales Support Associate

Wolt - English; United States; On-site; USD 20,000 - 25,000; Full time

Benefits offered by this job

Impact on merchant success

Collaborative environment

Cross-functional projects

Job summary

Wolt is hiring a Sales Support Associate in Malta to help merchants with timely answers and keep stores running smoothly on Wolt. You’ll respond to emails and tickets, update menus, and resolve day-to-day issues while collaborating with internal teams.

The role requires strong communication, organization, and the ability to manage multiple priorities in a fast-paced environment. English fluency is essential; Maltese is a plus.

Qualifications

• Strong communication and stakeholder management skills.
• Excellent organisational and multitasking abilities.
• Solution-oriented mindset with strong attention to detail.
• Ability to work independently and manage multiple priorities simultaneously.
• Comfortable working in a fast-paced operational environment.
• Experience in onboarding, account management, operations, customer success, or merchant support is a plus.
• Familiarity with food delivery, marketplaces, or e-commerce environments is an advantage.
• Fluent in English, Maltese is a plus.

Responsibilities

• Respond to merchant emails and tickets with clear, helpful answers, keeping partners updated until their requests are resolved.
• Make accurate updates to restaurant menus and retail assortments, keeping catalogue up to date and compliant with internal guidelines.
• Troubleshoot merchant, equipment, and operational issues, escalating complex cases to the right team and following through on the outcome.
• Help Account Management and Merchant teams with partner requests, administrative tasks, and store updates.
• Check that merchant information and menus are accurate, ensuring merchants operate to the Wolt standard.
• Spot recurring issues, share merchant feedback, and work with internal teams to improve the partner experience.

Skills

Strong communication

Stakeholder management

Organisational skills

Multitasking

Independent worker

Fast-paced environment

Onboarding experience

Account management

Operations experience

Merchant support

English fluent

Malagasy language

Job description

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

As a Sales Support Associate, you’ll be a point of contact for our merchant partners, helping them get timely answers and keep their stores running smoothly on Wolt. You’ll respond to emails and support tickets, make menu and assortment edits, resolve day-to-day issues, and work with internal teams when a request needs further support.

• Merchant Support – Respond to merchant emails and tickets with clear, helpful answers, keeping partners updated until their requests are resolved.
• Menu & Assortment Management – Make accurate updates to restaurant menus and retail assortments, making sure their catalogue is kept up to date and compliant with our internal guidelines.
• Issue Resolution – Troubleshoot merchant, equipment, and operational issues, escalating complex cases to the right team and following through on the outcome.
• Sales & Operational Support – Help Account Management and Merchant teams with partner requests, administrative tasks, and store updates.
• Quality & Accuracy – Check that merchant information and menus are accurate, and ensure our merchants are operating to the Wolt standard.
• Process Improvement & Collaboration – Spot recurring issues, share merchant feedback, and work with internal teams to improve the partner experience.

Our humble expectations

• Strong communication and stakeholder management skills
• Excellent organisational and multitasking abilities
• Solution-oriented mindset with strong attention to detail
• Ability to work independently and manage multiple priorities simultaneously
• Comfortable working in a fast-paced operational environment
• Experience in onboarding, account management, operations, customer success, or merchant support is
• considered a plus
• Familiarity with food delivery, marketplaces, or e-commerce environments is considered an advantage
• Fluent in English, Maltese is a plus

What you’ll get by joining us

• The opportunity to directly impact merchant success and customer experience
• A dynamic and collaborative working environment
• Exposure to cross-functional projects and market launches
• Career growth opportunities within a global tech company
• The chance to contribute to the growth of one of the fastest-growing technology companies in the region

Malta Pay Range

€1.574—€1.967 EUR

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting.

The salary below is the monthly salary range for this position.

To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner!

The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.

This position is not eligible for consideration for an equity/RSU grant.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash.