Account Manager

Wolt - English; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Wolt is seeking a Retail Account Manager to onboard and manage a portfolio of retail partners on our global delivery platform. You’ll grow revenue and forge strong partnerships across markets, helping merchants thrive on the Wolt ecosystem.

In this role you’ll renegotiate terms, drive growth with data-informed insights, and work with Product, Marketing and Operations to improve partner performance. Icelandic and English fluency are required, and you’ll collaborate with a fast-moving, global team.

Qualifications

• Proven success in account management roles with a strong commercial mindset driving growth and profitability.
• Strong analytical judgment; comfortable using dashboards to turn data into decisions (Looker/Power BI).
• Fluency in Icelandic and English; excellent relationship-building and communication across stakeholders.

Responsibilities

• Collaborate to build strong and meaningful relationships with partners.
• Lead strategic renegotiations of commercial terms with partners, introducing Wolt products and services to expand offerings and increase revenue.
• Provide consultation to partners on improvements, quality checks, and creative strategies to achieve their goals.
• Regularly assess partner performance, prioritize actions to maximize impact, and support growth using business intelligence tools.
• Gather feedback from partners and translate it into improvement opportunities for Product, Marketing, and Operations teams.
• Drive revenue growth using a data-driven approach that benefits partners and Wolt.

Skills

Account management

Data-driven decision making

Business communication

Strategic negotiation

Relationship building

Pipeline management

Tools

Looker

Power BI

CRM tools

Job description

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

Our Sales teams create and build our relationships with merchants. Together, we’ve helped big brands, local stores and neighborhood restaurants do over €15 billion’s worth of business through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.

As our new Retail Account Manager you’ll onboard new retail partners and help them thrive on our platform. You’ll have the opportunity to build strong partnerships, drive growth, and play a significant role in Wolt’s revenue development in Iceland.

What you’ll be doing

In this role, you’ll manage a portfolio of retail partners, ensuring their success on our platform while driving Wolt’s growth in the market.

Day-to-day in this role you’ll:

• Collaborate to build strong and meaningful relationships with partners.
• Lead strategic renegotiations of commercial terms with partners, introducing Wolt products and services (e.g., Wolt+ and Wolt Drive) to expand offerings and increase revenue.
• Provide consultation to partners on improvements, quality checks, and creative strategies to achieve their goals.
• Regularly assess partner performance, prioritize actions to maximize impact, and support growth using business intelligence tools.
• Gather feedback from partners and translate it into improvement opportunities for Product, Marketing, and Operations teams.
• Drive revenue growth using a data-driven approach that benefits partners and Wolt.

Our humble expectations

Proven success in account management roles with a strong commercial mindset driving growth and profitability.

• Strong analytical judgment. Comfortable using dashboards such as Looker or Power BI to turn data into decisions.
• Being comfortable utilizing AI
• Excellent relationship-building and communication across a wide range of stakeholders.
• Proactive, structured and dependable. You manage your pipeline, remove blockers, and ask for guidance on new or complex work.
• Familiarity with CRM tools is valued.
• Fluency in Icelandic and English.

Why you’ll love it

• Global and growing fast: Be part of a fast-moving scaleup
• Ride of a lifetime: Accelerate your career and build your sales skills
• Instant impact: Take ownership and make a difference
• Big hearts and small egos: Surround yourself with smart, friendly people

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.