Senior Account Manager

Ascend Analytics; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short- and long-term disability

Parental leave

Dependent care spending account

401(k) plan

Job summary

Ascend Analytics is seeking a Senior Account Manager in Boulder, CO or Remote to manage a diverse client portfolio, drive retention, and grow expansion opportunities. You will partner with Account Executives, deliver value through proactive engagement, and serve as the client advocate within Ascend.

The role emphasizes strong communication, strategic relationship-building with senior leaders, and the ability to thrive in a fast-paced SaaS environment.

Qualifications

• Relies on strong interpersonal skills to build trust with diverse stakeholders.
• Demonstrates commercial acumen and SaaS industry knowledge.
• Able to learn quickly and solve problems in dynamic environments.

Responsibilities

• Drive retention and growth across a diverse client portfolio.
• Proactively identify expansion opportunities and exceed revenue targets.
• Lead quarterly business reviews with client executives.
• Coordinate with Account Executives to craft targeted account strategies.
• Deliver insights and updates to drive product adoption and renewals.
• Serve as client advocate inside Ascend and bring client perspective back to the product team.
• Capture success stories and market trends to inform marketing and sales enablement.

Skills

Relationship-driven

Business-savvy

Adaptable & Curious

Results-oriented

Exceptional communicator

Experienced account manager

Job description

Senior Account Manager (Boulder, CO OR Remote)

Please note: Ascend Analytics is not able to offer visa sponsorships at this time.

About Ascend Analytics

Ascend Analytics delivers industry-leading decision software that empowers the energy transition. Our innovative products and services provide actionable intelligence to accelerate clean energy adoption while creating synergy between economic growth and environmental responsibility.

About the Role

The Senior Account Manager is a trusted partner to our clients, building deep, strategic relationships that drive retention, adoption, and growth. You will be the primary point of contact for a diverse portfolio of customers—managing inbound needs, leading proactive engagement, and ensuring successful renewals.

In this role, you will work closely with Account Executives to uncover new opportunities and expandAscend’sfootprint within client organizations.You’llalso be a bridge between clients and internal teams—bringing valuable insights from the field to inform our product, marketing, and sales strategies.

This is a role for someone who thrives on both relationship building and business growth, who is energized by solving client challenges, and who excels in a fast-paced SaaS environment.

Who You Are

• Relationship-Driven:You build instant rapport and foster long-term trust with diverse stakeholders, from analysts to C-suite executives.


• Business-Savvy:You bring strong commercial acumen, understand SaaS best practices, and know how to navigate complex organizations.


• Adaptable & Curious:You’requick to learn, eager to solve problems, and creative in your approach to client engagement.


• Results-Oriented:You consistently deliver on goals and set a high bar for work ethic, initiative, and follow-through.


• Exceptional Communicator:You can distill complex topics into clear, compelling messages for any audience.


• Experienced Account Manager:5+ years of enterprise account management experience, building relationships with clients' senior management, leading Quarterly Business Reviews, and serving as a trusted advisor.

What You’llDo

• Drive Retention & Growth


• Maintain high retention rates across your portfolio.


• Identifyand close expansion opportunities within existing accounts, exceeding revenue targets.


• Proactively spot and mitigate churn risks.


• Gain a deep understanding of your clients —their needs, priorities, and how our products can deliver meaningful value to their business.


• Conduct tailored, pro-active outreach across client organizations to deliver more value.


• Learn the business, roles, metrics, and pain points within each account.


• Build relationships with both end users and decision makers to ensure Ascend is seen as a trusted partner.


• Lead regular business reviews and client touchpoints.


• Be a Strategic Partner


• Collaborate with Account Executives to craft targeted messaging and account strategies.


• Deliver relevant insights, resources, and updates that drive engagement and adoption.


• Serve as both the client’s advocate inside Ascend andAscend’sadvocate with the client.


• Bring Insights Back to Ascend


• Capture client success stories, product feedback, and market trends.


• Share findings internally to inform product roadmaps, marketing campaigns, and sales enablement.

Compensation: $110,000 – $140,000 + commissions

Negotiable based on qualifications and experience. Ascend values our employees and often pays above industry average.

We offer flexible work hours in a relaxed environment with opportunities for advancement and excellent benefits, including medical, dental, vision, short- and long-term disability, parental leave, dependent care spending account, and a 401(k) plan.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Ascend Analytics is proud to be an Equal Employment Opportunity employer.

Ascend Analytics is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you needassistanceor an accommodation due to a disability, please contact us at [e-mail].