Account Manager (Paris)

Fresha; Paris (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

United States Digital Space LLC is seeking an experienced Account Manager to drive commercial outcomes for a portfolio of beauty, wellness and self-care partners. You will engage partners, educate them on the platform and monetisation solutions, and guide them through product adoption and revenue growth.

Demonstrated ability to upsell and cross-sell, strong English and French communication, and a data-driven mindset are essential for success in this role.

Qualifications

• 3+ years of experience in account management or client success.
• Proven ability to deliver commercial outcomes and upsell/cross-sell.
• Fluency in English and French required.

Responsibilities

• Manage a portfolio of Partner accounts and act as dedicated advisor.
• Educate and convert Partners to the company platform, driving adoption and monetisation.
• Proactively identify opportunities, upsell payments solutions, and optimise listings for conversions.
• Collaborate with Sales, Onboarding and Product teams to ensure smooth Partner journeys.

Skills

Account management

Sales and negotiations

Bi-lingual - English & French

Analytics & reporting

Client relationship building

Job description

The AI-powered OSfor beauty,wellness and self-care

About the company

the company is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.

Trusted by millions of consumers and businesses worldwide. the company is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

the company allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.the company’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.Commercial Growth

• Engagement - Accountable for meeting key performance indicators on monetisation and revenue growth by proactively engaging with and educating our Partners on the value of the the company platform.
• Sales Cycle - Proactively introduce, educate and convert Partners on to the company’s payments solution.
• Market Trends- Optimise listing content and availability competitiveness on the marketplace to maximise conversions.

Relationship Building

• Partnering- Have a pool of Partner accounts serving as a dedicated advisor for all your Partners assisting them on their journey to product adoption.
• Advisor - Advising Partners on suitable product selection based on their needs and specifications.
• Business Partnering- Ensure a strong Partner Experience through building relationships by attending video meetings with your pool of Partners and effectively communicating the the company features and benefits.
• Relationships - Build key internal relationships with our Sales and Onboarding teams to ensure smooth transition and handover of Partners through the Partner journey.
• Collaboration - Collaborate with our Product teams to provide important product feedback to help enhance future releases.
• Persuasion - Use consultative sales techniques to understand customer needs and requirements and have the ability to upsell and cross-sell the the company Platform.

This list is not exhaustive and there may be other activities you are required to deliver.What we are looking for

• Experience- 3+ Years experience in effectively delivering commercial outcomes from a previous Account Management role
• Adaptability - Shown to be commercially motivated with an ability to adapt and achieve targets
• Analytics - Proven experience in using and analysing data and reporting effectively to improve commercial outcomes
• Curiosity - Naturally proactive and inquisitive, with a desire to consistently learn and improve
• Teleprospecting - Previous experience in an outbound call environment or a related sales position preferred
• Communication - Excellent and proven written, verbal and presentation skills
• Innovative - Creative thinking and problem-solving mindset
• Relationship Building - You are a true hunter and relationship builder
• Team Player - Happy to roll sleeves up and assist the team when required
• Initiative - Ability to self-starter with a proactive approach
• Bi-lingual- Fluency in English and French

Added Bonus

• Beauty & Wellness- Experience within the beauty and wellness industry

At the company, we value passion and potential as much as specific skills. We believe in fostering growth and providing the support needed for you to excel in your role.

Inclusive workforceAt the company, we are creating a culture where individuals of all backgrounds feel comfortable.We want all the company people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.