Account Manager

Dentsu International Americas, LLC; Colorado; Hybrid; USD 68,000 - 110,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Dentsu International Americas, LLC in Colorado offers an Account Manager role focused on delivering high-quality client services and driving value through strong project management and collaboration across Merkle business units.

You will maintain daily contact with clients and internal teams, manage the day-to-day execution of marketing strategies, ensure on-time, on-budget deliveries, and support client satisfaction with proactive communication and problem-solving.

Qualifications

• Bachelor's degree required in advertising, marketing, or a related field.
• 3–5 years of experience in client services/account management in an advertising agency, marketing company, or client-side marketing department.
• Experience with marketing automation platforms; Braze or Salesforce Marketing Cloud is a plus.

Responsibilities

• Manage day-to-day execution of clients' marketing strategies.
• Coordinate deliverables between internal Merkle teams and clients for tactical delivery or account status.
• Ensure on-time and on-budget delivery and maintain high client satisfaction.

Skills

Account management

Client services

Marketing automation

Multi-channel marketing

Campaign management

Operations management

Education

Bachelor's degree

Tools

Braze

Salesforce Marketing Cloud

Job description

Job Description

The Account Manager will play a key role in maintaining client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills. Account Managers are in daily contact with clients as well as internal SME's. They are looked to as key resources on the client teams to ensure the quality of client deliverables from across various Merkle business units.

Key Responsibilities

The Account Manager is ultimately responsible for the day-to-day execution of our clients' marketing strategies. They are the "glue" who bring together all the disparate pieces to seamlessly deliver high quality work on budget and on time. They are the key point person for deliverables for both the internal Merkle team as well as with clients for tactical delivery or account status. By ensuring marketing and support activities are executed in a timely and efficient manner, the Account Manager directly impacts the success of our clients as well as Merkle.

Qualifications

Bachelor's degree required. 3-5 years of experience in client services/account management in an advertising agency, marketing company, or client-side marketing department with a working knowledge of: Online and offline creative development and production Digital Marketing Multi-channel/Integrated Marketing Campaign management of large, complex email initiatives Operations Management, including leading status calls and traffic management of campaigns and resource capacity Relationship/Client Management Accountability, attention to detail, decisiveness, and strong work ethic Ability to multi-task and work well in a fast-changing environment Ability to think operationally and strategically; analyze issues, use sound judgment Experience with marketing automation or customer engagement platforms. Hands-on experience with Braze or Salesforce Marketing Cloud is a plus.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

Location & Contract Details

#LI-hybrid #LI-JH2 Location: USA - Remote - Colorado Brand: Merkle

Time Type: Full time

Contract Type: Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.

About dentsu

For over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work.

Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

The annual salary range for this position is $68,000 - $110,400. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.