Senior Account Manager

Quest Agency; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Weekly and monthly meetings

Job summary

Quest Agency is seeking a qualified candidate to manage accounts and lead project teams, ensuring client satisfaction throughout the project lifecycle. The ideal candidate should possess excellent communication skills, critical thinking abilities, and a strong understanding of the furniture dealership environment.

This role requires adaptability to handle multiple projects in a fast-paced environment and a commitment to professionalism. Competitive salary and benefits are offered.

Qualifications

• Ability to manage multiple projects in a fast-paced work environment.
• Demonstrated commitment to professionalism and integrity.
• Strong understanding of the furniture industry dealer environment.

Responsibilities

• Network and manage accounts while leading project teams.
• Coordinate activities and services for each customer.
• Ensure customer satisfaction throughout the project lifecycle.

Skills

Excellent oral and written communication skills

Strong critical thinking

Adaptability to manage multiple projects

Knowledge of contract furniture products

Customer service background

Education

Bachelor’s degree or equivalent work experience

Job description

Quest Re|Source is a New York City based Search & Recruitment Agency specializing in Contract Furnishings nationwide. Our client is a fully established AllsteelOffice Furniture Dealership, with offices in New York City, and throughout the West Coast.

Responsibilities

Network and manage accounts, leading project teams in support of all project and daily work activities from scope development through task/project completion. With a highly consultative approach, deliver full client satisfaction throughout the entire order life cycle and build strong, sustainable customer relationships.

• Act as single point of contact for coordinating activities, services, orders and personnel for each customer.
• Responsible for the account team performance, including operational decisions made by team members.
• Provide timely response to customer requests for products, services and information.
• Maintain comprehensive understanding of customer needs, company goals, business practices and satisfaction/performance criteria.
• Responsible for all relations and ongoing relationships with customer personnel and client 3rd parties (contractors, A&D and PM firms, etc.).
• Produce plans, develop product specifications, generate detailed and accurate quotes in conjunction with team and present to customer in timely manner.
• Participate in RFPs.
• Develop and execute service contracts and service level agreements.
• Deliver responsible close of sale by obtaining signed proposals, terms and conditions, customer purchase orders and deposits.
• Ensure obstacles and changes in scope are identified and resolved and that both the customer and company are satisfied throughout entire project life cycle.
• Oversee and direct implementation of all customer projects, work orders, service requests.
• Review and/or establish work plans, schedules and logistics.
• Oversee work of all team members, including designers, project managers, account coordinators, delivery and installation crews.
• Perform project management responsibilities as required on specific projects, including site visits during installations.
• Provide (and prepare, if required) project and work order status reports.
• Attend project and construction meetings as required.
• Provide exceptional leadership and communication to customer and internal teams.
• Work collaboratively with customer and 3rd party firms.
• Manage internal and external team interfaces, including interface with subcontractors and manufacturers.
• Manage team and lead assignments to ensure work load activities are appropriately balanced and supported internally.

Qualifications

• Excellent and effective oral and written communication skills.
• Strong critical thinking, organizational and administrative skills.
• Adaptability to manage multiple projects simultaneously in a fast‑paced work environment.
• Demonstrated commitment to professionalism, integrity and sound judgment in business transactions and to providing the highest level of customer satisfaction.
• Strong understanding of the complexities and sophistication required to succeed in the furniture industry dealer environment.
• In‑depth knowledge of all aspects of contract furniture products and dealer activities with an emphasis on account management, design, project management and customer service.
• Understanding of construction project process and ability to read and understand architectural floor plans.
• Ability to create work plans for projects and manage and drive execution to completion.
• Fluid interpersonal skills to interact effectively with a wide range of customers, personnel and departments.
• Process‑mindset with an ability to see and integrate into the big picture to maximize both work quality and efficiency internally and externally.
• Bachelor’s degree or equivalent work industry experience and tenure.
• Experience with Furniture Dealership business systems.
• Furniture product specification knowledge.
• Background in customer service.

Additional Information

• Travel may be required.
• Required participation in weekly Monday Sales Meetings, Monthly Staff Meetings and quarterly All-Hands Company Meetings.
• Competitive salary and benefits package.

All information will be kept confidential according to EEO guidelines.