Senior Account Manager

Craft; New York (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

Craft in New York seeks a seasoned client services lead who will own day-to-day relationships, guide campaigns from brief to delivery, and ensure on-time, on-budget performance with healthy gross margins.

You’ll forecast monthly, handle invoicing and profitability analysis, coordinate with the studio on creative work, spot growth opportunities within accounts, and mentor junior staff as the US pipeline expands.

Qualifications

• 5–8 years in client services, agency or client-side with FMCG/CPG experience.
• Fluency with digital tools; openness to AI and new tools.

Responsibilities

• Own day-to-day client relationships and lead campaigns end-to-end from brief to delivery.
• Forecast monthly, manage invoicing and profitability analysis.
• Coordinate with studio on creative work; drive growth opportunities within accounts.

Skills

Client management

Campaign management

Forecasting

Invoicing

Profitability analysis

Team mentoring

Job description

The Role

Acting as the agency's strategic voice in the room, you’ll own the day-to-day client relationship by leading campaigns end-to-end- brief, planning, activation, reporting, evaluation - and carrying accountability for delivering on time, on budget and to gross profit targets. You handle monthly forecasting, invoicing and profitability analysis, and you manage creative projects with the studio from concept through amends to delivery.

You will also spot and pursue growth: revenue opportunities inside existing accounts, new business potential as the US pipeline builds, and you will coach junior team members as the operation scales around you. The client base is deep - relationships measured in decades across some of the world's most recognised food and beverage brands, built on a specialist reputation rather than a generalist one.

The Package

$90,000 - $100,000

The Person

You are five to eight years into a client services career, agency or client side, and you have run FMCG accounts successfully, particularly CPG food ones.

You move fast, coordinate multiple agency partners at once, and stay steady when a client team is not.

You are fluent with digital tools and open to new tools, including AI, and B2B experience is a bonus. What matters most is that you can walk into a live account mid-transition and become the person the client trusts.

A more diverse team is a more creative team.

It’s our job to build teams of people, and we’re proud to bring together a global network of diverse talent.

All applicants will be considered without regard to race, nationality, religious persuasion, sexual orientation, sex, marital or parental status, physical ability, gender, or age.