Senior Account Manager

Coretelligent; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

Coretelligent is seeking a Senior Account Manager to lead and manage relationships with elite clients. This role is critical for driving long-term retention and revenue growth through strategic execution of IT solutions in complex environments. A successful candidate will possess significant experience in managing enterprise-level accounts and displaying strong commercial instincts.

Benefits

Flexible vacation

Standup desk allowance

Community events

Learning and development opportunities

Qualifications

• 9+ years experience in customer success within IT, MSP background preferred.
• Proven ability to manage enterprise client relationships.
• Experience achieving quarterly quotas through upselling and cross-selling.

Responsibilities

• Serve as the executive-level relationship owner for high-value clients.
• Lead strategic account planning and drive revenue retention.
• Collaborate with internal teams to ensure premium client experience.

Skills

Relationship Management

Negotiation

Consultative Selling

Project Management

Education

Bachelor’s Degree or higher

Job description

Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services. The company has been recognized for its achievements, including being named to Inc. magazine’s Power Partner Awards and as AT&T Cybersecurity North American Partner of the Year for 2023. Coretelligent focuses on meeting regulatory requirements and ensuring clients' IT platforms are robust and compliant. We have a significant presence across various U.S. locations and offer co-managed IT solutions as well.

Job Overview

At Coretelligent, our Elite Account clients represent the cornerstone of our business — high-value organizations with complex environments that demand a premium level of partnership and strategic execution. We’re seeking a seasoned and commercially driven Senior Account Manager to lead these critical relationships. This role owns the full lifecycle of strategic account management, serving as the executive point of contact while driving long-term retention and revenue growth through upselling, cross-selling, and renewal leadership. You’ll partner closely with internal delivery teams to ensure seamless execution, while proactively aligning our IT and cybersecurity solutions with evolving client needs. This is a high-impact, client-facing role suited for individuals with strong commercial instincts, a consultative approach, and a proven ability to manage and grow enterprise-level accounts.

Key Responsibilities:

• Serve as the executive-level relationship owner for Coretelligent’s highest-value clients, ensuring alignment between our IT solutions and their long-term business strategy.
• Act as the primary point of contact for Elite Accounts, maintaining a proactive, consultative presence that fosters trust, strategic growth, and retention.
• Lead strategic account planning by identifying client priorities, anticipating business challenges, and aligning Coretelligent services to deliver measurable outcomes.
• Drive revenue retention and expansion within assigned accounts through upsell and cross-sell of managed services, cloud, cybersecurity, and compliance solutions.
• Own contract negotiations and renewal cycles, ensuring commercial terms align with client needs and internal delivery capabilities.
• Collaborate closely with Service Delivery, Security, and Technical teams to ensure consistent execution, SLA compliance, and a premium client experience.
• Monitor account health, mitigate risk, and introduce innovative solutions that improve resiliency, efficiency, and compliance for enterprise environments.
• Maintain executive visibility across each client’s organization while advocating internally for their evolving business and technology priorities.
• Serve as a senior commercial leader within the account services team, mentoring peers and contributing to the evolution of client engagement strategy.

Required Skills and Qualifications:

• 9+ years of relevant customer success experience in the IT field, MSP background preferred
• Prove success working with enterprise clients with complex business and regulatory needs
• Consistently achieving quarter quotas through upselling and cross-selling additional products and services.
• Excellent relationship management, negotiation, and consultative selling skills
• Executive presence with experience engaging C-suite stakeholders
• Proactive and self-motivated, with a demonstrated ability to take the initiative and drive results

Preferred Skills:

• Strong understanding of software licensing frameworks is a plus
• Passion for technology and helping businesses achieve success through better IT solutions

Salary Range for this position (depending upon experience):

$100,000 - $130,000 (OTE $175k-$200k)

This range reflects the minimum and maximum targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training.

What you’ll love about Coretelligent:

We take Coretelligent culture very seriously! As a company, we constantly think of ways to give back to our valued employees through company engagement.We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within!

Benefits: Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days.

Perks:Fourteen holidays, including a day off on your birthday, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 standup desk allowance, and other health & wellness perks.

Equal Opportunity and Accessibility Commitment.

• Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more, focusing on creating an inclusive workplace. At Coretelligent, diversity is valued beyond compliance, ensuring that every team member feels valued, respected, and supported. We strive to create a work environment where everyone can thrive and be their authentic selves.
• We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out to [insert appropriate contact] for necessary arrangements.

For information about the right to work, click here for English orhere for Spanish.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This business uses E-Verify in its hiring practices to achieve a lawful workforce.

As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location.Direct applicants only; no recruitment agencies or third-party recruiters, please.

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